Credits Disappearing: Issue Recurring for User

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My all 22k Credits Disappear in 2 days. i didn't use it any no automation no auto update and this is 3 times Happen with me

11 comments

· Sorted by Oldest

Channeled
APP
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We understand your concern about the disappearance of your credits. There are a few possible reasons for this: 1. Deleted tables: Credits can be spent on tables even if they're later deleted. Check your trash folder for any deleted tables that may have consumed credits. 2. Unintended auto-updates: Although you mentioned no automation, it's worth double-checking. You can turn off auto-update for a table by clicking the three-dot icon next to the table name and selecting the auto-update option. 3. Processing delay: Sometimes, there can be a 1-2 hour delay in reflecting new credits after a plan renewal. To investigate further, please check your credit usage in Workspace Settings > Credit Usage. If you need more credits, you can purchase credit top-ups or consider upgrading your plan. If the issue persists, please request human assistance by clicking on "Talk to a person" for a more detailed investigation of your account.
Source: Running Out of Credits
Alika N.
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i did nothing
Alika N.
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https://app.clay.com/workspaces/457492/workbooks/wb_DZGSPE92k5XJ
Alika N.
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Any Update on this
Stefano
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Hi Alika, thank you for reaching out. I attach two CSVs to this message, one showing the credits spent by table and the other the credits spent by action key. This should show you the breakdown of the credits spent in the last 7 days. Let me know if this helps!
Channeled
APP
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Loading attachments
Alika N.
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Yes. thank youuu
Alika N.
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yes.
Stefano
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Hi Alika, thank you for reaching out, what can we help you with today?
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Alika N.!

Channeled
APP
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We understand your concern about the disappearance of your credits. There are a few possible reasons for this: 1. Deleted tables: Credits can be spent on tables even if they're later deleted. Check your trash folder for any deleted tables that may have consumed credits. 2. Unintended auto-updates: Although you mentioned no automation, it's worth double-checking. You can turn off auto-update for a table by clicking the three-dot icon next to the table name and selecting the auto-update option. 3. Processing delay: Sometimes, there can be a 1-2 hour delay in reflecting new credits after a plan renewal. To investigate further, please check your credit usage in Workspace Settings > Credit Usage. If you need more credits, you can purchase credit top-ups or consider upgrading your plan. If the issue persists, please request human assistance by clicking on "Talk to a person" for a more detailed investigation of your account.
Source: Running Out of Credits
Alika N.
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i did nothing
Alika N.
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·
https://app.clay.com/workspaces/457492/workbooks/wb_DZGSPE92k5XJ
Alika N.
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Any Update on this
Stefano
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Hi Alika, thank you for reaching out. I attach two CSVs to this message, one showing the credits spent by table and the other the credits spent by action key. This should show you the breakdown of the credits spent in the last 7 days. Let me know if this helps!
Channeled
APP
·
·
Loading attachments
Alika N.
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Yes. thank youuu
Alika N.
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·
yes.
Stefano
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·
Hi Alika, thank you for reaching out, what can we help you with today?
Channeled
APP
·
·
Channeled
APP
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Thank you so much for sharing your feedback Alika N.!