Troubleshooting ChatGPT Sales Prospecting Workflow Issues

Guillem B. · 2025-11-19T09:20:47.875Z

Hi, excited to be here! I'm running a sales prospecting workflow and in the enrichment dedicated to trying to know more about the company, the running is stuck and it's been like 1 hour and it doesn't seem to run. What might be happening? - I have credits in my OpenAI account (I'm not using Claygent, I'm using chatgpt 5.0 mini) - the first 10 were done yesterday without a problem, but today, idk why it doesn't seem to be working at all. I appreciate all answers, thank you very much!!

Troubleshooting ChatGPT Sales Prospecting Workflow Issues | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
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The "Run condition not met" messages indicate your enrichment criteria aren't satisfied for those rows. For the queued cells, try this fix:
1.
Click the column header of your stuck enrichment column
2.
Hover over "Run column" in the dropdown
3.
Select "Force" to jump-start the run
For OpenAI integration issues, verify your API key has sufficient rate limits - you need 30,000 TPM for content generation columns. Check your usage tier at platform.openai.com/settings/organization/limits.
Before we dig deeper, try using Sculptor (top-right corner) to help troubleshoot your workflow setup - it's free and can quickly identify issues.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with your sales prospecting workflow or using Sculptor, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Guillem B.
·
·
I'm not concerned with the "Run condition not met", I designed it to be like this, my issue is with the cells that have been runing for more than 1 hour and they don't output any result. I can't understand why this is happening
Clay Support
APP
·
·
For cells stuck running for over an hour, try this fix:
1.
Force restart the column: Click your enrichment column header → hover over "Run column" → select "Force" to jump-start the run
2.
Hard refresh your browser: • Mac: Cmd + Shift + R • Windows: Ctrl + Shift + R
3.
Check your OpenAI API limits: Verify your API key has sufficient rate limits at platform.openai.com/settings/organization/limits. Low limits can cause slow performance
If cells are still stuck after these steps, create a new duplicate column and run it on the empty rows, then merge the results
Before we explore other solutions, try using Sculptor (top-right corner) to help troubleshoot your workflow - it's free and can identify setup issues quickly.
Clay Support
APP
·
·
Did that help resolve the stuck cells issue?
Clay Support
APP
·
·
I understand the frustration with cells running for so long without results, and I hope the suggestions were helpful. Would you like to share more details about your workflow or any other issues you're encountering so I can assist further?
Guillem B.
·
·
I forced run on all cells + click Ctrl + Shift + R and the limits of my OpenAI tier for the model GPT 5 Mini are "4.000.000 TPM" - its still running the enrichments
Clay Support
APP
·
·
Your 4M TPM limit is sufficient, but the processing statuses suggest normal AI generation phases. With 26% completion, the enrichments are actively running, not stuck.
Try these steps:
Wait 15-20 more minutes as AI content generation can take time for complex prompts
If still no progress, create a duplicate column and run it on empty rows
Consider breaking large requests into smaller batches to improve processing speed
Performance can be affected when running multiple actions simultaneously on large tables.
Before we explore other solutions, try using Sculptor (top-right corner) to help troubleshoot your workflow setup - it's free and can quickly identify issues.
Clay Support
APP
·
·
Did that help clarify the issue?
Clay Support
APP
·
·
If you still need additional help with your sales prospecting workflow, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand so we can continue troubleshooting?

Clay Support
APP
·
·
The "Run condition not met" messages indicate your enrichment criteria aren't satisfied for those rows. For the queued cells, try this fix:
1.
Click the column header of your stuck enrichment column
2.
Hover over "Run column" in the dropdown
3.
Select "Force" to jump-start the run
For OpenAI integration issues, verify your API key has sufficient rate limits - you need 30,000 TPM for content generation columns. Check your usage tier at platform.openai.com/settings/organization/limits.
Before we dig deeper, try using Sculptor (top-right corner) to help troubleshoot your workflow setup - it's free and can quickly identify issues.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with your sales prospecting workflow or using Sculptor, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Guillem B.
·
·
I'm not concerned with the "Run condition not met", I designed it to be like this, my issue is with the cells that have been runing for more than 1 hour and they don't output any result. I can't understand why this is happening
Clay Support
APP
·
·
For cells stuck running for over an hour, try this fix:
1.
Force restart the column: Click your enrichment column header → hover over "Run column" → select "Force" to jump-start the run
2.
Hard refresh your browser: • Mac: Cmd + Shift + R • Windows: Ctrl + Shift + R
3.
Check your OpenAI API limits: Verify your API key has sufficient rate limits at platform.openai.com/settings/organization/limits. Low limits can cause slow performance
If cells are still stuck after these steps, create a new duplicate column and run it on the empty rows, then merge the results
Before we explore other solutions, try using Sculptor (top-right corner) to help troubleshoot your workflow - it's free and can identify setup issues quickly.
Clay Support
APP
·
·
Did that help resolve the stuck cells issue?
Clay Support
APP
·
·
I understand the frustration with cells running for so long without results, and I hope the suggestions were helpful. Would you like to share more details about your workflow or any other issues you're encountering so I can assist further?
Guillem B.
·
·
I forced run on all cells + click Ctrl + Shift + R and the limits of my OpenAI tier for the model GPT 5 Mini are "4.000.000 TPM" - its still running the enrichments
Clay Support
APP
·
·
Your 4M TPM limit is sufficient, but the processing statuses suggest normal AI generation phases. With 26% completion, the enrichments are actively running, not stuck.
Try these steps:
Wait 15-20 more minutes as AI content generation can take time for complex prompts
If still no progress, create a duplicate column and run it on empty rows
Consider breaking large requests into smaller batches to improve processing speed
Performance can be affected when running multiple actions simultaneously on large tables.
Before we explore other solutions, try using Sculptor (top-right corner) to help troubleshoot your workflow setup - it's free and can quickly identify issues.
Clay Support
APP
·
·
Did that help clarify the issue?
Clay Support
APP
·
·
If you still need additional help with your sales prospecting workflow, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand so we can continue troubleshooting?