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Need Help with Error Code 1 in Clay Support Chat? | Clay

Need Help with Error Code 1 in Clay Support Chat?

·Oct 20, 2025 07:48 AM·

Hi! I am keep getting this error and support chat doesn't work. Unknown error. Please reach out to Clay support (Error code 1: ID at_0t4f6vvhD86mNMbBqDv Status ERROR_ACTION_RUNTIME_ERROR) Can someone please help me? Or should I simply wait?

5 comments

· Sorted by Oldest

Eliran I.
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Same here. Seems like a production bug...Let's wait for Clay S. team to respond
Mayato (.
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Hi Yurii and Eliran, thanks for flagging this. We are aware of this error and reporting this to our engineer team. Sorry for the trouble and thanks for your patience. We will get back to you ASAP!
👍🏻1
Clay Support
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To resolve persistent error messages like "Unknown error" with error code 1, try clearing your browser cache and refreshing the page. If the issue continues, gather details such as a summary of the problem, the exact error message, and a link or screenshot of where it occurs. If you need further help, request human assistance by clicking on "Talk to a person" in the chat.
Clay Support
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Did that answer your question?
Clay Support
APP
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I understand this issue has been frustrating, and I’m here if you need any more help resolving the error. Would you like to provide more details about what you’re trying to accomplish so I can assist you further?