Troubleshooting SalesNav and Clay Integration Issues

Cori H. · 2025-06-25 13:32:12.256841+00

I'm trying to use the SalesNav and Clay integration (https://www.clay.com/claybooks/enrich-sales-navigator-lists-with-work-emails-and-phone-numbers), but it's not working. it's telling me that I need to give it a people search, which is the only search I have given it. does anyone have suggestions here?

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Troubleshooting SalesNav and Clay Integration Issues | Clay

Cori H.
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Sayli G. Mark L. would love some insight here please
Cori H.
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hi Sayli G. Mark L. any updates here? it's been quite a while
Cori H.
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thank you Sayli G. appreciate the update and urgency here.
Sayli G.
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Hey Cori! Thanks for reaching out. I have asked the eng team for an update. Since we need to work with our data provider over this issue there can be a delay at times. This still remains high priority and you can relay that to your team as well. I will let you know incase there is an update or communication from the engineers!
Cori H.
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Mark L. any word on this from your team? I'm getting pushed internally
Cori H.
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thank you! appreciate your work here and prompt responses!
Mark L.
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We've reached out to the data provider to assist in investigation. My understanding is we're still in an investigation stage with them, but I'll share updates as they arrive.
Mark L.
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Oh, that's exactly what I meant – extra expense for extra manual work. There just aren't many great alternatives here, so I want to make sure we can get Clay working more smoothly for you!
Cori H.
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thank you appreciate your work here. what do you mean export from LISN? I would have to pay for an extension for that, right?
Mark L.
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Thank you. As I alluded to earlier, I suspect a data provider that we rly on is contributing to this. The usual suspects – saved lists, saved searches, etc. – appear not to apply. I'll report back what I learn from our engineers. It's very frustrating to have your work interrupted like this. Worst case, the list could be exported from LISN and imported to Clay, but that's just not scalable over the long run!
Cori H.
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Mark L. I just triple checked that the people search only includes job title and company filters. no other filters are on, including no saved lists. here's the sales nav link: https://www.linkedin.com/sales/search/people?query=(recentSearchParam%3A(id%3A4982993[…]ype%3AINCLUDED)))))&sessionId=ZlwSI6HJQnCExK%2F44m7eTw%3D%3D would really appreciate a fix here asap and any guidance for this to not happen again in the future as it is blocking a handful of items my team is waiting on from me.
Cori H.
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thank you! appreciate it
Mark L.
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Thanks, Cory. I've gathered up some research notes and brought this to our engineers. From my initial look, this appears to be rooted in a data provider error, but regardless, we own what's in the app, and we'll help get it sorted. I'll report back as I learn more.
Cori H.
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Mark L. having the same issue again with the following workbook. I can confirm that this new sales nav link is a people search that only includes job title and company filters. no other filters are on, including no saved lists https://app.clay.com/workspaces/593712/tables/t_0t0ug1s9mYSwiwWnhVg/views/gv_AaSrRmEj73bi
Mark L.
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You're welcome! Thanks again for reporting this. :)

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