Troubleshooting SalesNav and Clay Integration Issues

I'm trying to use the SalesNav and Clay integration, but it's not working. it's telling me that I need to give it a people search, which is the only search I have given it. does anyone have suggestions here?

14 comments

Clay
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For Sales Navigator imports, you need to ensure you're using a Sales Navigator People Search URL, not a Company Search URL. The error message suggests you might be using the wrong type of URL. Double-check that your URL is from a people search in Sales Navigator (not a company search). You can import up to 2,500 results per Sales Navigator source, with each result costing 1 Clay credit.
Source: Claybooks: Enrich Sales Navigator lists with work emails and phone numbers | Clay.com
Cori H.
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you can see it's a people search because the linkedin url has people in the beginning
Cori H.
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https://app.clay.com/workspaces/593712/tables/t_0sxswfnYVVks6kDYbf7/views/gv_AaSrRmEj73bi
Bo (.
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I just tried opening the Sales Navigator URL on my end, and it’s not working—most likely because it includes filters or parameters that are tied to your personal session. Clay doesn’t have access to your session cookie, so you’ll need to make sure the Sales Nav link you’re using includes only publicly accessible filters. Let me know if you want help adjusting the URL.
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Cori H.
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mmmm does it matter that it is my sales persons' sales nav and I am the one putting it into clay? the only filters we have on the search are current company and job titles.
Daniel K.
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Hey there- can you recreate the search and post the link here? I want to verify I can see it as well. Alternatively, you can export lists from Sales Navigator with tools such as "FullEnrich" (unlimited sales nav exports), "Scrupp.com", "Findymail", "Icypeas", "Datagma", "Prospeo" and others, and then upload them to Clay. They all have chrome extentions. Remember to use these tools within LinkedIn's guidelines to avoid any issues with your account.
If there's anything else I can assist you with, please let me know! 😊 Have a great one, Daniel
Cori H.
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Clay S. I'm back and still have the same problem. I uploaded, it says wait 90 minutes, and checked back 20 mins later and got this message. I also had my sales person take screenshots of the search to show we aren't using connections of and it is a people search. sales nav link: https://www.linkedin.com/sales/search/people?query=(recentSearchParam%3A(id%3A4897351[…]ent%3A(id%3A0))))))&sessionId=VwKqG7oyT%2FO4DHlvATAn0w%3D%3D
Clay
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Hello, it appears that this may be a bug. Before proceeding, can you please confirm if your search did not have any custom or saved filters linked to your account? The integration can only retrieve results from a general people search that is not connected to an account. If you are using a saved search/list or has any saved or custom filters, it will not be compatible. If this is not the case let me know and I can go ahead and file the bug! Thanks again.
Cori H.
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yes the people search only includes job title and company filters. no other filters are on, including no saved lists
LuisArturo
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Hey there jumping in for Sayli here, I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Cori H.
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thank you appreciate it
Mark L.
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Hey Cori, we got Sales Nav imports working for you. I re-ran the import here... https://app.clay.com/workspaces/593712/tables/t_0sz91bvYZnvgKNDoK9k/views/gv_AaSrRmEj73bi ...and see a couple hundred results. You should see similar success for new imports from here! Appreciate your patience as we sorted this out.
Cori H.
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yay amazing! thank you so so much Mark L.!
Mark L.
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You're welcome! Thanks again for reporting this. :)

Troubleshooting SalesNav and Clay Integration Issues | Clay