Troubleshooting Engagement Issues with Custom Signals Tracking

Adam · 2025-11-03T10:19:37.346Z

Hi everyone, I have multiple custom signals running atm and i get this error a lot. I want to track multiple weeks of engagement on posts, E.g this week i have 3 URL’s i need to track, next week i will add another 3 URl’s. But when i add the 3 URL’s the week after, the Signal stops working. If i recreate the signal it will get the Engagement. But i dont want tot recreate it, because if i do, i will lose the ‘created’ time of the first 3 URL’s

Troubleshooting Engagement Issues with Custom Signals Tracking | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
·
·
When you modify a custom signal by adding new URLs, Clay doesn't automatically reprocess the existing data. [1]
To fix this without losing your original timestamps:
1.
Click the signal column title (with the toggle)
2.
Click Edit column
3.
Add your new URLs to the configuration
4.
Click Save
5.
Manually re-run only the new rows or use conditional runs to process just the updated data [2]
This preserves your original 'created' timestamps while processing the new URLs. The signal should then work properly with both old and new URLs. [3]
Clay Support
APP
·
·
Did that answer your question?
Adam
·
·
no, because i cant choose which rows to run. I put the URL’s in the ‘Custom event’
Clay Support
APP
·
·
I understand this is frustrating. I’m routing you to one of our human agents who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Adam
·
·
https://app.clay.com/workspaces/211453/workbooks/wb_0sy3k90ezkafjQh97Dt/tables/t_0szqrq05NWbQncw5NjE/views/gv_0szqrq1ntbtvkvrNyb5
Nicole G.
·
·
Hi Adam,
Thanks for reaching out to support. Would you be able to share more about the type of error you see/get and also let me know which table within your workbook you are experiencing this issue, and I would love to take a closer look and investigate.
Adam
·
·
Its not a error, The signal just doesnt want to load.
Adam
·
·
Keeps stuck on ‘Waiting for events’
Nicole G.
·
·
Hey Adam,
I just took a closer look at your table, and it does look like your signal is configured correctly. If it says waiting for events, you might want to check how often your signal is running: whether that's weekly, monthly, or daily. Sometimes data takes a bit longer to update, so if you see the data available, I would give it 48 hours to be pulled in as a signal.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
When you modify a custom signal by adding new URLs, Clay doesn't automatically reprocess the existing data. [1]
To fix this without losing your original timestamps:
1.
Click the signal column title (with the toggle)
2.
Click Edit column
3.
Add your new URLs to the configuration
4.
Click Save
5.
Manually re-run only the new rows or use conditional runs to process just the updated data [2]
This preserves your original 'created' timestamps while processing the new URLs. The signal should then work properly with both old and new URLs. [3]
Clay Support
APP
·
·
Did that answer your question?
Adam
·
·
no, because i cant choose which rows to run. I put the URL’s in the ‘Custom event’
Clay Support
APP
·
·
I understand this is frustrating. I’m routing you to one of our human agents who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Adam
·
·
https://app.clay.com/workspaces/211453/workbooks/wb_0sy3k90ezkafjQh97Dt/tables/t_0szqrq05NWbQncw5NjE/views/gv_0szqrq1ntbtvkvrNyb5
Nicole G.
·
·
Hi Adam,
Thanks for reaching out to support. Would you be able to share more about the type of error you see/get and also let me know which table within your workbook you are experiencing this issue, and I would love to take a closer look and investigate.
Adam
·
·
Its not a error, The signal just doesnt want to load.
Adam
·
·
Keeps stuck on ‘Waiting for events’
Nicole G.
·
·
Hey Adam,
I just took a closer look at your table, and it does look like your signal is configured correctly. If it says waiting for events, you might want to check how often your signal is running: whether that's weekly, monthly, or daily. Sometimes data takes a bit longer to update, so if you see the data available, I would give it 48 hours to be pulled in as a signal.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!