Troubleshooting Annoying Pop-Up Window When Running Cells

Petar R. · 2025-11-21T17:28:08.003Z

Can you please answer to this: why does this window keep popping up whenever I run a cell, it's annoying: https://www.loom.com/share/93f6a5f992144023958b8322f8335afc is this normal or? It's happening for every enrichment and slowing me down.

Troubleshooting Annoying Pop-Up Window When Running Cells | Clay

12 comments

· Sorted by Oldest

Clay Support
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That popup is likely the "This request exceeds your budget limit" message that appears when an AI enrichment needs more credits than the default limit allows.
To fix this, edit your AI column and increase the "Clay Credit Budget" to a higher number - this lets Clay use additional credits for more complex prompts when needed. The extra credits are only used when actually required, not for every row.
You can also prevent unexpected credit usage by turning off auto-update in your column settings while testing. [1]
Clay Support
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Did that answer your question?
Petar R.
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No. The pop-up is from the payload. please connect to a human agent. everything's on the video
Clay Support
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I'm sorry for the frustration. I'll connect you to a human agent who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Nicole G.
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Hi Petar,
Thanks for reaching out to support. That's very strange would you mind sending over the table URL please, would love to take a closer look at what's going on.
Petar R.
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sure Nicole G. here: https://app.clay.com/workspaces/738339/workbooks/wb_0t617x2pkV3ZwA5p4ek/tables/t_0t61fc3s5m8XAamKFjM/views/gv_0t61fc3nCvxhggFC375
Nicole G.
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Petar - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Petar R.
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Cool Nicole G. thanks for letting me know
Mayato (.
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Good news! Happy to report that this bug has been fixed. Could you please check your account to see if the pop-up on the sidebar still shows up? Thank you so much and let us know if you have any other questions.
💪1
Petar R.
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Hey Mayato (. yep. Confirmed!
Nicole G.
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Petar, happy we were able to solve that for you, going to close out this ticket but please feel free to reach back out to support with any questions you may have in the future.
1

Clay Support
APP
·
·
That popup is likely the "This request exceeds your budget limit" message that appears when an AI enrichment needs more credits than the default limit allows.
To fix this, edit your AI column and increase the "Clay Credit Budget" to a higher number - this lets Clay use additional credits for more complex prompts when needed. The extra credits are only used when actually required, not for every row.
You can also prevent unexpected credit usage by turning off auto-update in your column settings while testing. [1]
Clay Support
APP
·
·
Did that answer your question?
Petar R.
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·
No. The pop-up is from the payload. please connect to a human agent. everything's on the video
Clay Support
APP
·
·
I'm sorry for the frustration. I'll connect you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Nicole G.
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·
Hi Petar,
Thanks for reaching out to support. That's very strange would you mind sending over the table URL please, would love to take a closer look at what's going on.
Petar R.
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·
sure Nicole G. here: https://app.clay.com/workspaces/738339/workbooks/wb_0t617x2pkV3ZwA5p4ek/tables/t_0t61fc3s5m8XAamKFjM/views/gv_0t61fc3nCvxhggFC375
Nicole G.
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·
Petar - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Petar R.
·
·
Cool Nicole G. thanks for letting me know
Mayato (.
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·
Good news! Happy to report that this bug has been fixed. Could you please check your account to see if the pop-up on the sidebar still shows up? Thank you so much and let us know if you have any other questions.
💪1
Petar R.
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·
Hey Mayato (. yep. Confirmed!
Nicole G.
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Petar, happy we were able to solve that for you, going to close out this ticket but please feel free to reach back out to support with any questions you may have in the future.
1