Issue with Ocean.io Integration and Clay Table Results

Thomas M. · 2025-05-22T19:28:01.001Z

I'm trying to build a list with integration. The Clay table is taking my credits away, but it is only displaying 1 result. Who can I talk to in support?

Issue with Ocean.io Integration and Clay Table Results | Clay

15 comments

· Sorted by Oldest

Thomas M.
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human agent please
Thomas M.
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https://app.clay.com/workspaces/256295/workbooks/wb_0swoga2DC5XstgKW686/tables/t_0swogcmkhT94wJiFX3N/views/gv_0swogcnEsgdnk8k7y6K
Thomas M.
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It shows I used 600 clay credits for this, but only displaying one record:
Loading attachments
Thomas M.
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Loading attachments
Thomas M.
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Can someone help please?
Bo (.
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The screenshot you shared shows the total number of credits used across all runs of that integration—not just the current one. In your table, I only see one result returned, which matches what the source is currently showing. Is it possible that some rows were deleted earlier? I’m not seeing additional data on the table side. If you can share more details, I’ll help dig deeper.
(277 kB)
Thomas M.
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Bo (. thanks for your help. That is the only ocean.io query I made today. Look at the date in the screenshot please
Thomas M.
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And nothing was deleted
Thomas M.
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Bo (. Please watch as I run the query and nothing changes other than I lose Clay credits: https://www.loom.com/share/cf5ad1855f254b1e9e1670cf26ae5dc9?sid=ee6c6adb-b45a-49e7-8595-9a86f0f0f9ed
Thomas M.
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Is anyone able to help?
LuisArturo
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Hey there Tom thanks for reaching out, sorry for the delay here taking a look into this for you.
LuisArturo
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Hey Tom, I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
LuisArturo
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Additionally have gone and refunded the credits that were used here since no results are being shown as well.
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Thomas M.
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Thank you
Bo (.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

Thomas M.
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human agent please
Thomas M.
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https://app.clay.com/workspaces/256295/workbooks/wb_0swoga2DC5XstgKW686/tables/t_0swogcmkhT94wJiFX3N/views/gv_0swogcnEsgdnk8k7y6K
Thomas M.
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·
It shows I used 600 clay credits for this, but only displaying one record:
Loading attachments
Thomas M.
·
·
Loading attachments
Thomas M.
·
·
Can someone help please?
Bo (.
·
·
The screenshot you shared shows the total number of credits used across all runs of that integration—not just the current one. In your table, I only see one result returned, which matches what the source is currently showing. Is it possible that some rows were deleted earlier? I’m not seeing additional data on the table side. If you can share more details, I’ll help dig deeper.
(277 kB)
Thomas M.
·
·
Bo (. thanks for your help. That is the only ocean.io query I made today. Look at the date in the screenshot please
Thomas M.
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·
And nothing was deleted
Thomas M.
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·
Bo (. Please watch as I run the query and nothing changes other than I lose Clay credits: https://www.loom.com/share/cf5ad1855f254b1e9e1670cf26ae5dc9?sid=ee6c6adb-b45a-49e7-8595-9a86f0f0f9ed
Thomas M.
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·
Is anyone able to help?
LuisArturo
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·
Hey there Tom thanks for reaching out, sorry for the delay here taking a look into this for you.
LuisArturo
·
·
Hey Tom, I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
LuisArturo
·
·
Additionally have gone and refunded the credits that were used here since no results are being shown as well.
1
Thomas M.
·
·
Thank you
Bo (.
·
·
Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.