Issue With Instantly: Leads Receiving Multiple Emails?

·Jul 10, 2025 11:38 AM·

Hey everyone ,quick question(it's not related to clay): Is anyone else experiencing an issue in Instantly where leads are receiving 10–15+ emails instead of just one? Getting a bunch of replies saying it’s spam / not interested, and wondering if it’s just on my end or a wider bug. Appreciate any insight!

1 comment

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Clay
APP
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The issue you're describing with leads receiving multiple emails in Instantly isn't specifically covered in our documentation. However, we do have troubleshooting steps for Instantly integration issues that might help. You can try performing a hard refresh in your browser: ** Mac: Chrome/Firefox: Cmd + Shift + R, Safari: Cmd + Option + R ** PC: Chrome/Firefox/Edge: Ctrl + F5 If you're seeing "failures" when integrating with Instantly, it might be because leads already exist in your Instantly account, causing the system to attempt adding them as new leads rather than updating existing ones. Are you experiencing this email duplication issue when sending leads from Clay to Instantly, or is this happening with campaigns you're running directly in Instantly?

Clay
APP
·
·
The issue you're describing with leads receiving multiple emails in Instantly isn't specifically covered in our documentation. However, we do have troubleshooting steps for Instantly integration issues that might help. You can try performing a hard refresh in your browser: ** Mac: Chrome/Firefox: Cmd + Shift + R, Safari: Cmd + Option + R ** PC: Chrome/Firefox/Edge: Ctrl + F5 If you're seeing "failures" when integrating with Instantly, it might be because leads already exist in your Instantly account, causing the system to attempt adding them as new leads rather than updating existing ones. Are you experiencing this email duplication issue when sending leads from Clay to Instantly, or is this happening with campaigns you're running directly in Instantly?