Trouble Displaying Zerobounce Step in Clay Table Email Waterfall

Katie · 2025-04-01T13:45:14.220Z

Hi! I added additional columns to this Clay table and now it won't show me the Zerobounce step in my email waterfall so I can't confirm this step happened. How do I get the zerobounce steps to show?

Trouble Displaying Zerobounce Step in Clay Table Email Waterfall | Clay

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Channeled
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To include Zerobounce in your email waterfall: 1. Open the Enrichment Panel and click "Add enrichment" 2. Search for "Work Email" and select the waterfall option 3. In the waterfall configuration, ensure Zerobounce is added to the list of providers 4. Arrange the order of providers as desired (Zerobounce is often used for validation) 5. Configure input columns (Company Domain, Full Name, etc.) 6. Select Zerobounce as your validation provider 7. Choose how to handle catch-all emails 8. Save and run the waterfall If Zerobounce isn't visible, check the Columns Panel and unhide validation columns. This will allow you to see detailed validation steps, including Zerobounce.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Zerobounce integration overview | Documentation | Clay University Enrich People (Waterfalls) [Automated Inbound] - Clay University
Katie
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When I try to unhide those columns, they aren't there. But I included the zerobounce step when I built the email waterfall So did it not include the zerobounce step even though I added that when I put it together?
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Channeled
APP
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The Zerobounce step in your email waterfall might not be visible by default to keep your table tidy, but it's still working behind the scenes. Clay includes email validation in the waterfall process, using Zerobounce as the default provider. To confirm this step happened: 1. You can unhide the validation columns in your table to see how Zerobounce is working. 2. Look for the final validated emails in the last column of your table. 3. If the waterfall continues running after finding an email, it might indicate that an email failed the validation check. Remember, you can configure your email validation settings, including choosing a different provider if preferred.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Automated Inbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Katie
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The in-app chat closed and I would like this to be picked up here
Katie
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https://app.clay.com/workspaces/276109/workbooks/wb_aNu4nbWSVKnS/tables/t_rowSViQG23jd/views/gv_smtyXncJtWbJ Here's the clay table again
Katie
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Any update here?
Katie
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CC: Bruno R. Daniel K.
Katie
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CC: Arturo O.
Katie
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Hey! I've been blocked for 3 hours here now. How do I get support for this?

Channeled
APP
·
·
To include Zerobounce in your email waterfall: 1. Open the Enrichment Panel and click "Add enrichment" 2. Search for "Work Email" and select the waterfall option 3. In the waterfall configuration, ensure Zerobounce is added to the list of providers 4. Arrange the order of providers as desired (Zerobounce is often used for validation) 5. Configure input columns (Company Domain, Full Name, etc.) 6. Select Zerobounce as your validation provider 7. Choose how to handle catch-all emails 8. Save and run the waterfall If Zerobounce isn't visible, check the Columns Panel and unhide validation columns. This will allow you to see detailed validation steps, including Zerobounce.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Zerobounce integration overview | Documentation | Clay University Enrich People (Waterfalls) [Automated Inbound] - Clay University
Katie
·
·
When I try to unhide those columns, they aren't there. But I included the zerobounce step when I built the email waterfall So did it not include the zerobounce step even though I added that when I put it together?
Loading attachments
Channeled
APP
·
·
The Zerobounce step in your email waterfall might not be visible by default to keep your table tidy, but it's still working behind the scenes. Clay includes email validation in the waterfall process, using Zerobounce as the default provider. To confirm this step happened: 1. You can unhide the validation columns in your table to see how Zerobounce is working. 2. Look for the final validated emails in the last column of your table. 3. If the waterfall continues running after finding an email, it might indicate that an email failed the validation check. Remember, you can configure your email validation settings, including choosing a different provider if preferred.
Sources: Enrich People (Waterfalls) [Clay 101] - Clay University Enrich People (Waterfalls) [Automated Inbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Katie
·
·
The in-app chat closed and I would like this to be picked up here
Katie
·
·
https://app.clay.com/workspaces/276109/workbooks/wb_aNu4nbWSVKnS/tables/t_rowSViQG23jd/views/gv_smtyXncJtWbJ Here's the clay table again
Katie
·
·
Any update here?
Katie
·
·
CC: Bruno R. Daniel K.
Katie
·
·
CC: Arturo O.
Katie
·
·
Hey! I've been blocked for 3 hours here now. How do I get support for this?