Summary of the Issue:
1. Original Request: I joined the Clay Creator Program and requested that my referral commissions be paid out to my bank account instead of PayPal. The PayPal payment was already processed and I requested that it be disputed/reversed so the full amount could be sent via wire transfer. I provided my bank details for this purpose
2. Proposed Solution (Amit, November 6th): Amit from Clay confirmed that they could dispute the existing PayPal payment and, for all future payments, they could implement a quarterly wire transfer to my bank account. I explicitly accepted this proposal on November 6th, and resent my bank details, also asking for commissions accrued until the end of October to be included in the initial wire transfer.
3. Contradiction/Confusion (Lele, November 12th): Lele Xu, who was looped in as the relevant team member, stated they were confused and contradicted Amit's proposal, saying, "our platform doesn't allow payments outside of Paypal. We can refund but won't be able to get you paid Aniruddh."
4. Latest Update (Amit, November 15th): Amit followed up, reiterating that the affiliate platform (Rewardful) does not allow bank transfers and stated they are "currently scoping out solutions," essentially walking back the firm commitment he made on November 6th.
5. Current Status: The original payment issue remains unresolved, and the proposed solution (quarterly wire transfers) has been withdrawn due to internal team contradictions. The ticket was prematurely closed on October 30th and had to be reopened. I am now seeking a firm commitment and a clear, final resolution.
I would greatly appreciate your intervention to bring clarity to this situation and ensure a final solution is implemented promptly, consistent with what was initially agreed upon.George D. Amit K.
