Hey team, my client shared credentials and apparently got blocked 😞

Alexis L.

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14 comments

· Sorted by Oldest

Clay Support
APP
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Your client's account was locked due to our security measures to combat spam usage of free trial credits.
Our team will review the situation and provide updates as soon as possible. If you need immediate assistance with this account lock, please request human assistance by clicking "Talk to a person" in this chat.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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I understand the account lock situation can be frustrating, and I’m here if you need any further help with this issue. Would you like to provide more details about what you’re trying to resolve so I can assist you better?
Alexis L.
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Can we please gain access, this client is legit, not spamming for free credits, they've got 250m in funding
Alexis L.
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Talk to a person
Clay Support
APP
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I’m routing you to a human agent now who can assist you further with this issue.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Luca P.
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Hi Alexis, thanks for reaching out to support!
Can you DM the email that you are trying to get access with?
Alexis L.
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hey Luca P. - done!
Luca P.
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Thank you! Just unblocked their account so they should be good to log in now with no problem. Let me know if you are still experiencing any issues!
Alexis L.
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Thank you Luca P. works fine now!
Luca P.
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No problem, anything else I can help you with here?
Alexis L.
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Nop, all good thanks!
Luca P.
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Sure thing, I'll go ahead and close this ticket out, but if anything else comes up you know where to find us :)

Clay Support
APP
·
·
Your client's account was locked due to our security measures to combat spam usage of free trial credits.
Our team will review the situation and provide updates as soon as possible. If you need immediate assistance with this account lock, please request human assistance by clicking "Talk to a person" in this chat.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I understand the account lock situation can be frustrating, and I’m here if you need any further help with this issue. Would you like to provide more details about what you’re trying to resolve so I can assist you better?
Alexis L.
·
·
Can we please gain access, this client is legit, not spamming for free credits, they've got 250m in funding
Alexis L.
·
·
Talk to a person
Clay Support
APP
·
·
I’m routing you to a human agent now who can assist you further with this issue.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Luca P.
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·
Hi Alexis, thanks for reaching out to support!
Can you DM the email that you are trying to get access with?
Alexis L.
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·
hey Luca P. - done!
Luca P.
·
·
Thank you! Just unblocked their account so they should be good to log in now with no problem. Let me know if you are still experiencing any issues!
Alexis L.
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Thank you Luca P. works fine now!
Luca P.
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No problem, anything else I can help you with here?
Alexis L.
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Nop, all good thanks!
Luca P.
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Sure thing, I'll go ahead and close this ticket out, but if anything else comes up you know where to find us :)