Request to Unlock Clay Account and Transfer Table Ownership | Clay

Request to Unlock Clay Account and Transfer Table Ownership

hey team! I'm doing some freelance work so I signed up using this email: tarek.fayed@supportful.world. My Clay account under login "undefined" has been locked. Could you unlock it for me? Also, I started working on my own account (tarek.fayed.1987@gmail.com) for this client, is there a way to move the last created table from my account to the company's? Thank you!

5 comments

Channeled
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I can't directly unlock your account or move tables between accounts, but I can guide you on both issues. For your locked account, you'll need to request human assistance by clicking "Talk to a person" as account unlocking requires manual intervention. To move a table to another account, you have two options: 1. Use the "Share" button at the bottom of your table to get a template link, then open it in the company account 2. Use the "Write to Table" integration to transfer your data to a new table in the company account
Source: Rename, Duplicate, Delete, Edit Description of Table
Munnawar H.
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Hi Tarek, Thank you for reaching out to the support team. Currently it is not possible to move a table between different accounts. In regards to your first question, can you clarify which of your email addresses is blocked? And can you send me the error you receive when trying to login? I look forward to your response!
Tarek F.
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Hello Munnawar, Lovely name btw! the email address is tarek.fayed@supportful.world
Owen C.
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Hey Tarek, thanks for reaching out! Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.