Hey Ayush! Thank you for reaching out about the slowness you're experiencing. I’m very sorry for this inconvenience. At the moment, everything looks good on our end and we're not seeing any active incidents on our status page. That being said, we can flag your report to our engineering team for further review.
To help us investigate, could you please share:
1. The exact time the slowness occurred (including time zone).
2. The action you were taking when it happened.
3. Any specific details about what felt slow (e.g. loading a table, clicking a button).
4. If other people in your office / on your account also experiencing the same slowness.
5. A link to the table or location in Clay where loading is taking a long time.
6. A video if you have it of the slowness you experienced!
In the meantime, here are a few things that can help with performance:
- Complete a hard refresh of your browser and computer
- Clear browser cache regularly
- Avoid Chrome Dev Tools or ad blockers being open as it significantly slows performance
- Ensure a strong, stable internet connection
- Use the latest version of Google Chrome
- Close unused tabs or browser extensions
- Use a device with more memory/processing power (e.g. newer laptops generally perform better than older ones)*
Let us know what you find — we’re here to help!
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