Inquiry About Credit Renewal Time for Yujin Lim

Yu J. · 2025-10-21 03:14:20.237473+00

Hi team - for yujin.lim@athean.com (mailto:yujin.lim@athean.com) im trying to find an exact time my credits will renew. It was supposed to renew on the 20th (today) but theres been nothing and i cant find out what time exactly

Inquiry About Credit Renewal Time for Yujin Lim | Clay

Clay Support
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Credits typically renew based on your original billing time, but may take 1–2 hours to appear in your account due to transaction processing delays.
If your plan renewed today but credits haven’t shown up yet, they should appear shortly within this window. For example, if your billing time is 12 PM, credits might reflect by 1–2 PM.
You can monitor the renewal status by checking your account around the expected time. If the delay exceeds 2 hours, you may request human assistance here. [1] [2] [3]
Clay Support
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Is that what you were looking for?
Yu J.
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how do i check my original billing time
Clay Support
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To check when your credits will renew, go to your account and click on "Credits" — it will display the exact renewal time based on your original billing time.
This time is set according to your initial subscription or plan start date and is shown directly in the Credits section.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help finding your original billing time or understanding your credit renewal, I’m here to assist. Would you like to provide more details about what you’re trying to resolve?
Yu J.
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im trying to use credits and make you guys money
Clay Support
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To see the exact time your credits will renew, go to your account and click on "Credits" — it will display the precise renewal time based on your original billing time .
This time is determined by your initial subscription or plan start date and is shown directly in the Credits section [1].
Credits may take 1–2 hours to appear after renewal due to transaction processing, so monitor your account around that time [2].
Clay Support
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Was that helpful?
Yu J.
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no but thats all
Yu J.
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thanks
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
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Mayato Hattori
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Hi Yu, thank you for reaching out. The credit renewal time can vary each month due to our batch processing. For your reference, your last credit refill was on September 20, 2025, at 11:34 PM. Please wait until later today, and if you don’t see your credits renewed, feel free to reach out again. Thank you for your patience!
Yu J.
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;X

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