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Trouble Logging In After Company Email Domain Change?

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Hi everyone ! My company has changed their domain, hence our email addresses look different now. We cannot log in with our old one or the new one. Any hints? Would appreciate it!

Trouble Logging In After Company Email Domain Change? | Clay

5 comments

· Sorted by Oldest

Clay
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To update your email address after your company's domain change, you'll need to provide: 1. Current email address on your account 2. New email address you'd like to use Important note: If you've already created another account with the new email address, that account will need to be deleted first. For your co-workers, you can remove their old email addresses and re-invite them under Team Settings in your Clay account. If you need help with this update, please request human assistance by clicking on "Talk to a person."
Valeria P.
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do I provide that here?
Clay
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No, don't provide your email addresses in this chat. For email address updates, you'll need to request human assistance by clicking on "Talk to a person" - our support team will handle the email changes securely.
Nicole G.
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Hi Valeria, Thanks for reaching out to support. Did you use login or Google login to sign in? Additionally, could you provide me with the old and new emails, and I would be happy to help you out.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.