Bug Report: Incorrect Credit Usage for Workbook Tables

Anas · 2025-06-02 06:40:28.407152+00

Hey team — I think there might be a bug with credit usage. I had 10k credits on my account. While building a workbook with 3 tables, I noticed something off: • Table 2 shows 6k credits consumed • Table 3 shows 4k credits consumed But I didn’t run any enrichments or workflows that would use that many credits. No bulk Claygent calls, no heavy enrichments — just basic setup. Can someone help look into this? Seems like the credits were deducted incorrectly. here is the link to the table : Thanks!

Bug Report: Incorrect Credit Usage for Workbook Tables | Clay

8 comments

· Sorted by Oldest

Channeled
APP
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To investigate your credit usage, check the credit usage dashboard: 1. Click your account name in the corner 2. Go to Settings → Credit usage 3. View the breakdown by tables and integrations This will show exactly which operations consumed your credits. You can also check individual columns by right-clicking and selecting "Run Info" to see credits spent on specific enrichments. Some actions that might unexpectedly use credits include auto-updates. You can turn this off by clicking the three-dot icon next to your table name.
Sources: Credit usage | Documentation | Clay University How Clay Credits Work
Prashant Mantri
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Anas
Was auto update off in both tables in all the columns.
Any other row has an enrichment that a frequency of running every few hours.
Check for 'run info' in columns having enrichments to find if there had been an issue
If the above points are not the issue, then its a bug
Channeled
APP
·
·
To investigate the unexpected credit usage: 1. Check the credit usage dashboard by clicking your account name → Settings → Credit usage to see a detailed breakdown by tables and integrations. 2. Right-click on specific columns and select "Run Info" to see the exact credits spent on those enrichments. 3. Use "View Table History" at the bottom of your table to identify which columns consumed credits. If these steps don't explain the discrepancy, please request human assistance as this may require a deeper investigation of your specific account.
Sources: Credit usage | Documentation | Clay University How Clay Credits Work
Anas
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Talk to human
Anas
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https://app.clay.com/workspaces/113290/workbooks/wb_0sx7qo2W826GwQemh7i/all-tables
Bo (Clay)
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Hey, thanks for flagging this. What happened is that new data landed in the table (with the send table data) and auto-update was turned on—so even though you initially only ran enrichments on 10 rows, any new data added afterward automatically triggered enrichment across the new rows. That’s why you’re seeing credits used across the full table, even if the first rows don’t show results yet. Let me know if you have more questions.
Anas
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How can we solve this so this never happens again?
Bo (Clay)
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Hey, to prevent this from happening again, you can turn off Auto-Update in your enrichment columns. That way, new rows won’t trigger enrichments automatically when data is added through Send Table Data. You’ll still be able to manually run enrichments only when you’re ready.
Tips for saving credits
Let me know if you want help adjusting that!

Channeled
APP
·
·
To investigate your credit usage, check the credit usage dashboard: 1. Click your account name in the corner 2. Go to Settings → Credit usage 3. View the breakdown by tables and integrations This will show exactly which operations consumed your credits. You can also check individual columns by right-clicking and selecting "Run Info" to see credits spent on specific enrichments. Some actions that might unexpectedly use credits include auto-updates. You can turn this off by clicking the three-dot icon next to your table name.
Sources: Credit usage | Documentation | Clay University How Clay Credits Work
Prashant Mantri
·
·
Anas
Was auto update off in both tables in all the columns.
Any other row has an enrichment that a frequency of running every few hours.
Check for 'run info' in columns having enrichments to find if there had been an issue
If the above points are not the issue, then its a bug
Channeled
APP
·
·
To investigate the unexpected credit usage: 1. Check the credit usage dashboard by clicking your account name → Settings → Credit usage to see a detailed breakdown by tables and integrations. 2. Right-click on specific columns and select "Run Info" to see the exact credits spent on those enrichments. 3. Use "View Table History" at the bottom of your table to identify which columns consumed credits. If these steps don't explain the discrepancy, please request human assistance as this may require a deeper investigation of your specific account.
Sources: Credit usage | Documentation | Clay University How Clay Credits Work
Anas
·
·
Talk to human
Anas
·
·
https://app.clay.com/workspaces/113290/workbooks/wb_0sx7qo2W826GwQemh7i/all-tables
Bo (Clay)
·
·
Hey, thanks for flagging this. What happened is that new data landed in the table (with the send table data) and auto-update was turned on—so even though you initially only ran enrichments on 10 rows, any new data added afterward automatically triggered enrichment across the new rows. That’s why you’re seeing credits used across the full table, even if the first rows don’t show results yet. Let me know if you have more questions.
Anas
·
·
How can we solve this so this never happens again?
Bo (Clay)
·
·
Hey, to prevent this from happening again, you can turn off Auto-Update in your enrichment columns. That way, new rows won’t trigger enrichments automatically when data is added through Send Table Data. You’ll still be able to manually run enrichments only when you’re ready.
Tips for saving credits
Let me know if you want help adjusting that!