Concerns Over Excess Credit Usage in Clay's Google Integration

Hello everyone, I and my team started a paid subscription for Clay and got a 2K worth of credits. All of a sudden we are seeing a total of 1026 credits used solely on the Google integration. And none of my team members used up to that amount. This doesn't seem right and i would really appreciate a walkaround regarding this situation.

3 comments

Channeled
APP
·
·
We understand your concern about the unexpected credit usage. Let's clarify a few points: 1. The Google integration itself doesn't typically use credits. Credits are mainly used for data enrichment actions like finding contact information or retrieving firmographic data. 2. To investigate this issue, you can check your credit usage details: • Click your account name • Go to 'Settings' • Select 'Credit usage' in the sidebar This will show you a breakdown of how the credits were used. If you find any discrepancies, we can help you further. To resolve this, could you please provide more details about the specific Google integration actions you or your team performed recently? This will help us better understand the situation and provide a more accurate explanation.
Sources: Credits | Documentation | Clay University Actions That Use Credits vs. Actions That Don't
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Alika N.
·
·
i am having same issues