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Concern About Missing Cohort Credits and Expiration Dates

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Hi guys! The credits I earned in the cohort a week ago disappeared today and I only have the 100 base ones. Did they have an expiration date? 🫠

3 comments

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Channeled
APP
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Credits from special events like cohorts follow our standard rollover policy. If you're on a free plan, your maximum balance is capped at 200 credits (2x the 100 base credits). Also check your trash folder - credits spent on tables remain used even if those tables were later deleted. If you need more help, please request human assistance by clicking "Talk to a person."
Sources: Do credits roll over? - FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription
Gabe E.
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Hi Miguel, Sorry for the trouble here! I've extended your free trial. How many credits did you earn from cohorts /lose? Let me know if this resolves your issue. Welcome to Clay and happy building! Best, Gabe
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.