Discuss Email Enrichment Issues with Clay Support Team

Zain · 2025-10-22T15:52:37.598Z

Hi Clay Support, I ran the find work email enrichment and found some problems with the way it ran causing me to use credits unnecessarily. Could I chat with someone for 15 minutes to see why this happened and how to prevent before I add to my mailing list?

Discuss Email Enrichment Issues with Clay Support Team | Clay

11 comments

· Sorted by Oldest

Clay Support
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I understand your concern about the credit usage during enrichment. Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can try to assist you further.
Zain
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Yes please
Clay Support
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I’m connecting you to a human agent now who can help with this. Thank you for your patience.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Zain
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Thanks!
Andrew Q.
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Hey Zain! Do you mind sharing me the link (url) to the table so we can take a closer look? Feel free to also explain what went wrong exactly too. Thank you!
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Zain
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https://app.clay.com/workspaces/764987/workbooks/wb_0t4i9u2XfPdVAs6c4ie/tables/t_0t4i9w7dKDoq2RerS3h/views/gv_0t4ji88bbXYXx5zkN49
Andrew Q.
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Thanks for shooting that over to me, Zain! Could you explain the problem you're facing that causes you to use credits unnecessarily so I could understand it a bit better?
Zain
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I was seeing each explanation differently so I wasn't sure about why some columns did not run. But I see now that the validation wasn't running because previous steps found the same email. Is that the reason my validation columns did not run?
Andrew Q.
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Hi Zain! Yes, you are absolutely correct! It's also done to save you credits!
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!