Issues with AI Phone Number Retrieval from LinkedIn Sales Navigator Leads

Yaşar T. · 2025-11-02 14:23:17.930266+00

I transferred my leads from LinkedIn Sales Navigator to Clay, but when I try to find a phone number using AI, it says the information is incomplete and can't find the phone number. Shouldn't the necessary information come from Sales Navigator anyway? Why am I getting this error?

Issues with AI Phone Number Retrieval from LinkedIn Sales Navigator Leads | Clay

Clay Support
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The issue occurs because Sales Navigator URLs aren't supported as direct inputs for phone number enrichments. [1] [2]
For phone number enrichments to work, you need standard profile URLs (like https://www.linkedin.com/in/username/) rather than Sales Navigator links. [3] [4]
The essential identifiers needed are the person's standard profile URL and their full name. [5] Without these "corner pieces," enrichments will fail with incomplete information errors.
To resolve this, you'll need to convert your Sales Navigator data to include standard profile URLs for successful phone number enrichments.
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Yaşar T.
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So do I need to find their LinkedIn profile URL first?
Clay Support
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Yes, you need the standard profile URL first. For phone number enrichments to work, you need the person's standard profile URL (like https://www.linkedin.com/in/username/) and their full name as "corner pieces." [1]
Sales Navigator URLs aren't supported - you must use the full standard profile URL including https://. [2] All phone enrichment providers require the standard professional profile URL format. [3]
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Yaşar T.
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which column action do you advice for find standart profile url
Clay Support
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Use the "Find Professional Profile with Icypeas" enrichment to find standard profile URLs. [1] This action finds a person's professional profile URL using their name and company domain or job title.
Alternatively, you can use "Find Social Profile" from LiveData, which finds social profiles using work email or full name plus company details. [2]
Both will give you the standard profile URLs needed for phone number enrichments.
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Yaşar T.
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I did what you said and only 6 out of 10 leads could find their profile URLs.
Clay Support
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This is normal - match rates vary when finding profile URLs. You can try alternative approaches for the remaining 4 leads:
• Use ContactOut "Find Social from Personal Email" if you have personal emails [1]
• Try People Data Labs enrichment with name + company name combinations [2]
• Use Claygent and Google searches based on full name, job title, and company domain [3]
Test these methods on a small sample first to gauge accuracy before applying to larger datasets.
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Is that what you were looking for?
Yaşar T.
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do you think contact out is enough?
Clay Support
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ContactOut can be effective but match rates vary. It has 86.05% data coverage and 97.51% data quality for finding professional profiles. [1]
The "Find Social from Personal Email" action retrieves social media profiles from personal emails, [2] while "Find Professional URL from Personal Email" provides comprehensive data including profile URLs, work emails, and company information. [3]
However, since you only got 6 out of 10 matches with other methods, ContactOut alone may not be sufficient. Consider combining it with other approaches like People Data Labs or Claygent for the remaining leads to maximize your coverage.
Clay Support
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Is that what you were looking for?
Yaşar T.
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I want to find company domains and I have the full name and LinkedIn profile URL of the leads. Would that be enough?

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