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Issue with Data Transfer from Clay to Lemlist: Email Validation Error

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Hi team, we are facing an issue trying to send data from clay to lemlist : the system is detecting a wrong email addresse but the email has been validated. I am sharing a loom video of the issue. Thanks for your help .. https://www.loom.com/share/4e06e23a47a741ecb3e27f4e75365522?sid=51cb1e95-89f6-4883-a15e-5bdad70ebae9

Issue with Data Transfer from Clay to Lemlist: Email Validation Error | Clay

6 comments

· Sorted by Oldest

Channeled
APP
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There could be a few reasons why this is happening. By default, our email validation system considers catch-all emails as valid. However, these emails might not always belong to the specific individual you're trying to reach. To address this, you can try enabling the "Only mark 'Safe to Send' emails as valid" option in your email waterfall settings. This will exclude catch-all emails, potentially reducing the likelihood of detecting wrong email addresses. If the issue persists, you may need further investigation. Consider requesting human assistance by clicking on "Talk to a person" for a more detailed look into your specific case.
Sources: Enrich People (Waterfalls) [Automated Inbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Yoann Riffard
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https://app.clay.com/workspaces/367192/tables/t_qutUJH5FjjAB/views/gv_RgGjcMd25ufG
Anaum (Clay)
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Hello Yoann! Thank you for reaching out! I saw that your teammate opened another ticket regarding this issue, and we were able to find a solution there—so I’ll go ahead and close this one out. Let us know if anything else comes up! 😊
Channeled
APP
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Yoann Riffard
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Hi team, yes thanks a lot for your support and explanation
Anaum (Clay)
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No problem! Please let us know if you have any other questions :)