For general issues in Clay, try clearing your browser cache and refreshing the page.
You can also perform a hard refresh:
- Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)
- PC: Ctrl + F5 (Chrome/Firefox/Edge)
If you're experiencing specific issues with stuck processes or queued cells, a hard refresh using Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) often resolves these problems.
If you need further help, click "Talk to a person" for human assistance.
I’ve increased the column limit for you. Just keep in mind that adding too many columns can affect performance, so try to keep it manageable.
For the cell size issue, since Clay has a character limit per cell, a good workaround is using a formula to extract or break down the data. You could, for example, extract the first 4,000 characters or another one is to filter for specific technologies before running enrichment
can you help me do this? I tried to but couldn't if you could do it for me just this time (99% of the time I just do these myself) I'd greatly appreciate it Bo (.
All set—I added a formula column called First 4000 Characters, and you’ll see it in your table now.
That should help with the cell size issue, though I didn’t spot any specific cells currently showing errors. Let me know if there’s another one I should look at.
Hey!
For limiting the technologies pulled in your enrichment, the best option is to filter or pre-select only the technologies you care about, rather than pulling the full stack. You can also use a “last updated” filter to keep things less large (i.e a shorter timeframe)
For rerunning timeouts: you can click the column header > “Run” > “Run all rows that didn't run or have errors” to retry only the ones that didn’t go through. Timeouts can happen due to API limits, model constraints, or volume—so this will help target just the incomplete ones.
If you’re using an older template, it’s possible something’s outdated. We push updates regularly, so if you’re seeing strange behavior, try recreating the column or using a new table to test performance.
Lastly, for tracking enrichment dates, you can use a formula like this to log when a row was enriched: LBKS{{/AI Support Opportunities}} || 1 ? new Date().toISOString() : ""LBKSJust replace the column name with the right one from your table. This will store the current timestamp only when the enrichment result exists.
Let me know if you have more questions.
