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Issue Inviting International Team Member to Workspace | Clay

Issue Inviting International Team Member to Workspace

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hello - I am trying to invite a team member to a workspace and it gave an error when they tried signing up - they are international (not in the US) - are there restrictions from them being able to create an account?

4 comments

· Sorted by Oldest

Channeled
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No, there are no restrictions that prevent international users from creating an account or joining your workspace on Clay. You can invite team members to your workspace by: 1. Going to Settings > Team > +Invite 2. Entering their email address 3. Adjusting their role (User or Admin) 4. Clicking "Send Invite" Your team members can also create their own trial accounts independently if preferred. If they're still experiencing an error when trying to sign up, this might be a technical issue rather than a regional restriction. If you need further assistance, please request human help by clicking on "Talk to a person."
Sources: Invite Members to Your Workspace FAQ | Clay.com Team Wants to Do a Trial
Owen C.
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Hey Natalie, thanks for reaching out! Shouldn't be any restrictions on that front, what is their email?
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
Natalie P.
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thank you Owen C. - he's in 🙌