Hi I recently got 3k credits from the the AI skills cohort I did and few days later, they were automatically gone and I didn't use them up. Can you 3k credits back to my account? That will be great as My workspace ID is: 526610
Request for Restoration of 3K Credits in Workspace ID 526610 | Clay
To avoid this in the future, plan your cohort applications accordingly or consider upgrading to a paid account where different credit rollover rules apply. If you need further help with your specific situation, please ask to speak to a human.
Hey support team! Let's tackle this together - what i'm trying to understand here is why these 3k credits disappeared for Donnel when Cohort credits are set to not expire for 1 year (they are treated as "bonus" credits not "basic" credits)
Can you help TAL?
Hey Donnel! Thanks for reaching out and flagging this. I'll check in with our engineering team to see why this occurred. From my glance I don't see anything you did wrong.
Looks like on November 5th you were rewarded your rewards and from that point forward you have spent 723 credits. I'll go ahead and issue you the difference back to your workspace for the inconvenience. Sorry about this!