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Request for Restoration of 3K Credits in Workspace ID 526610

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Hi I recently got 3k credits from the the AI skills cohort I did and few days later, they were automatically gone and I didn't use them up. Can you 3k credits back to my account? That will be great as My workspace ID is: 526610

Request for Restoration of 3K Credits in Workspace ID 526610 | Clay

11 comments

· Sorted by Oldest

Clay Support
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For free accounts, credits earned during a cohort will expire at the end of each month. Your 3,000 graduation credits likely expired due to this monthly expiration policy for free workspaces.
To avoid this in the future, plan your cohort applications accordingly or consider upgrading to a paid account where different credit rollover rules apply. If you need further help with your specific situation, please ask to speak to a human.
Clay Support
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Did that answer your question?
Donnel C.
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no
Clay Support
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I understand this is frustrating, so I’m routing you to a human agent who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Donnel C.
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Izzy
Donnel C.
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My Clay workspace ID: 526610
Izzy
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Hey support team! Let's tackle this together - what i'm trying to understand here is why these 3k credits disappeared for Donnel when Cohort credits are set to not expire for 1 year (they are treated as "bonus" credits not "basic" credits) Can you help TAL?
Andrew Q.
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Hey Donnel! Thanks for reaching out and flagging this. I'll check in with our engineering team to see why this occurred. From my glance I don't see anything you did wrong.
Looks like on November 5th you were rewarded your rewards and from that point forward you have spent 723 credits. I'll go ahead and issue you the difference back to your workspace for the inconvenience. Sorry about this!
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Andrew Q.
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Just threw some credits back to your workspace!
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Donnel C.
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You're amazing you guys are 🔥🔥🔥🔥