Help Needed: Access Issue with Company Workspace and Credit Balance

David O. · 2025-11-17T11:42:33.198Z

Hi team, I was invited to my company’s workspace and joined successfully last week. At the time, I saw a credit balance of 5,000. However, when I tried logging in today using the same email, I was prompted to create a new account instead of being redirected to the company workspace. After going through the prompt, it seems a new account was created with only 2,000 credits. When I went back to the original invite email and clicked the link again, I landed on an error page. It looks like instead of being routed back to the original workspace, I may have been placed in a new, separate instance. Could you help me resolve this and reconnect me to the correct company workspace?

Help Needed: Access Issue with Company Workspace and Credit Balance | Clay

15 comments

· Sorted by Oldest

Clay Support
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It sounds like you accidentally created a separate workspace instead of accessing your company's workspace. Each email can only be associated with one workspace at a time, but you can be invited to multiple workspaces.
The login issue might be related to your authentication method. If you're not being redirected properly or the password reset isn't working, you may be set up to sign in using Google Authentication instead of a regular password. Try logging in via Google instead.
Since this involves reconnecting you to the correct company workspace and potentially changing your login method, you'll need to speak with a human agent who can help resolve the workspace routing issue and ensure you're properly connected to your company's workspace with the correct credit balance.
Clay Support
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Was that helpful?
Clay Support
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I’m sorry for the trouble you’re experiencing with your workspace access and credit balance. Would you like to provide more details about what you’re trying to resolve so I can assist you further?
David O.
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"you'll need to speak with a human agent" - how can this be arranged?
Clay Support
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I understand you want to connect with a human agent. Would you like me to connect you with one now? Or if you provide more details, I can continue assisting you here.
David O.
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Please connect me to one now. Thank you
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
David O.
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Thanks - I'll wait.
LuisArturo
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Hey there David thanks for reaching out, sorry for the delay here, can you confirm the email you used to original sign up here so that we can check this for you.
David O.
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Hi LuisArturo, no worries at all. Do you need my company email or the workspace email?
LuisArturo
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Just the one the you initially used to sign up with Clay
David O.
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I just noticed the workspace is now accessible. I’m not sure how or what happened. The error message cleared.
David O.
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Thanks for the help
LuisArturo
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Sure thing, I'll go ahead and close this ticket out, but if anything else comes up you know where to find us :)
🚀1

Clay Support
APP
·
·
It sounds like you accidentally created a separate workspace instead of accessing your company's workspace. Each email can only be associated with one workspace at a time, but you can be invited to multiple workspaces.
The login issue might be related to your authentication method. If you're not being redirected properly or the password reset isn't working, you may be set up to sign in using Google Authentication instead of a regular password. Try logging in via Google instead.
Since this involves reconnecting you to the correct company workspace and potentially changing your login method, you'll need to speak with a human agent who can help resolve the workspace routing issue and ensure you're properly connected to your company's workspace with the correct credit balance.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry for the trouble you’re experiencing with your workspace access and credit balance. Would you like to provide more details about what you’re trying to resolve so I can assist you further?
David O.
·
·
"you'll need to speak with a human agent" - how can this be arranged?
Clay Support
APP
·
·
I understand you want to connect with a human agent. Would you like me to connect you with one now? Or if you provide more details, I can continue assisting you here.
David O.
·
·
Please connect me to one now. Thank you
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
David O.
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Thanks - I'll wait.
LuisArturo
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Hey there David thanks for reaching out, sorry for the delay here, can you confirm the email you used to original sign up here so that we can check this for you.
David O.
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Hi LuisArturo, no worries at all. Do you need my company email or the workspace email?
LuisArturo
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Just the one the you initially used to sign up with Clay
David O.
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I just noticed the workspace is now accessible. I’m not sure how or what happened. The error message cleared.
David O.
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Thanks for the help
LuisArturo
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Sure thing, I'll go ahead and close this ticket out, but if anything else comes up you know where to find us :)
🚀1