Losing Credits After Canceling Pro Monthly Subscription: Is This Expected?

I am on Pro monthly. I canceled with 300,000 credits. I lost all my credits. Is this expected based on your policies?

· Sorted by Oldest

Clay Support
APP
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Yes, this can be expected on a monthly plan.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you need any more help understanding your credit situation or have other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve?
LuisArturo
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Hey there Jeff thanks for reaching out, can you give a bit more detail on what happened here? Was there a specific table that you were working in when this occurred?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Yes, this can be expected on a monthly plan.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you need any more help understanding your credit situation or have other questions, I’m here to assist. Would you like to provide more details about what you’re trying to resolve?
LuisArturo
·
·
Hey there Jeff thanks for reaching out, can you give a bit more detail on what happened here? Was there a specific table that you were working in when this occurred?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!