GPT issues seem to be happening again

Most GPT issues are related to API key problems or tier limitations. First, check if your OpenAI API key is correct at platform.openai.com/account/api-keys and update it in Clay if needed.

If you see yellow warnings, your account likely has low rate limits. You'll need at least 30,000 TPM for content generation or 450,000 TPM (Tier 2+) for Claygent. Check your limits at platform.openai.com/settings/organization/limits.

What specific error are you seeing? Click into the cell with the error to get more details about what's happening.

If you still need help resolving the GPT issues, I’m here to assist. Would you like to provide more details about the errors you’re encountering so we can continue troubleshooting?

I am also running a Claude use AI. That is also not working. I think the use AI might be down.

Claude issues are usually related to API tier requirements or rate limits, similar to GPT problems. [1] For Claygent web research with Claude, you need Tier 4 or higher (≥400,000 TPM) on your Anthropic API.

Check if you're seeing specific error messages by clicking into the cells with errors - this will show more details about what's happening. Recent updates to Claude Sonnet 3.7 have doubled estimated token usage, which can cause more rate limit issues.

What specific errors are you seeing in both your GPT and Claude columns?

They are taking way too long to run. Some of them aren't even completing. They're just saying "awaiting callback" or "queued."

The "queued" and "awaiting callback" status usually happens when columns get stuck due to rate limits or system delays.

Try this fix: Click the column header → hover over "Run column" → select "Force Rerun Column" to jumpstart it. This won't charge you extra credits.

If that doesn't work, duplicate the stuck column and run it on empty rows only (filter where the original column "is empty"), then merge the results.

We're also deploying better retry features and pacing to handle these rate limit issues more smoothly.

Did that answer your question?

If you still need help with the GPT or Claude issues, I’m here to assist. Would you like to share more details about what you’re trying to resolve or understand so we can continue troubleshooting?