Issue with Hubspot Retrieve Associations Enrichment for Leads

Casper S. · 2025-10-24 17:05:43.165552+00

I'm having an issue with the Hubspot Retrieve Associations enrichment when it comes to Leads. When run the enrichment returns that I have a Lead associated to a Company however it always returns an empty array of objects, see screenshots attached.

Issue with Hubspot Retrieve Associations Enrichment for Leads | Clay

7 comments

· Sorted by Oldest

Clay Support
APP
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The enrichment is finding the associations (showing "Found 2 associations") but returning an empty Results array. This suggests the association IDs are being retrieved, but the actual Lead object properties aren't being returned.
Try these settings in your Retrieve associated objects enrichment: [1]
Uncheck "Remove blank values from results" if enabled
Enable "Include read only properties"
Verify your From object ID is correctly mapped
Could you copy and paste the full JSON output from the cell details into the chat? This will help troubleshoot whether it's a property visibility issue or a different configuration problem. [2]
Casper S.
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{ "results": [], "totalFound": 2 }
Clay Support
APP
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The JSON confirms the enrichment finds 2 associations but returns no Lead properties. This typically means the Lead object properties aren't being retrieved from HubSpot.
Check these settings in your Retrieve associated objects enrichment: [1]
Enable "Include read only properties" - This ensures system-generated fields are returned [2]
Uncheck "Remove blank values from results" if it's enabled [3]
Verify your From object ID is correctly mapped to the Company ID
The issue may also be related to HubSpot API permissions for Lead objects. Could you share a screenshot of your enrichment configuration settings (specifically the inputs section)? This will help identify if it's a mapping or permissions issue.
Clay Support
APP
·
·
If you still need help resolving the issue with the Hubspot Retrieve Associations enrichment, I’m here to assist. Would you like to provide more details about your enrichment configuration or any other specifics you’re trying to understand?
Clay Support
APP
·
·
Your configuration looks correct. The issue—finding associations but returning empty results—may be due to API access permissions for Lead object properties in HubSpot.
In HubSpot, check that Lead properties are enabled for API access:
Go to Settings > Properties (or Field Management)
For each Lead property, verify API access is enabled
If Lead properties aren't exposed via the API, Clay can retrieve the association count but cannot return the actual property data, resulting in the empty array you're seeing.
After enabling API access for the necessary Lead fields, re-run the enrichment. If the issue persists, click "Talk to a person" for further assistance.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need assistance with the Hubspot Retrieve Associations enrichment issue, I’m here to help. Would you like to share more details about what you’re trying to resolve or any other questions you have?

Clay Support
APP
·
·
The enrichment is finding the associations (showing "Found 2 associations") but returning an empty Results array. This suggests the association IDs are being retrieved, but the actual Lead object properties aren't being returned.
Try these settings in your Retrieve associated objects enrichment: [1]
Uncheck "Remove blank values from results" if enabled
Enable "Include read only properties"
Verify your From object ID is correctly mapped
Could you copy and paste the full JSON output from the cell details into the chat? This will help troubleshoot whether it's a property visibility issue or a different configuration problem. [2]
Casper S.
·
·
{ "results": [], "totalFound": 2 }
Clay Support
APP
·
·
The JSON confirms the enrichment finds 2 associations but returns no Lead properties. This typically means the Lead object properties aren't being retrieved from HubSpot.
Check these settings in your Retrieve associated objects enrichment: [1]
Enable "Include read only properties" - This ensures system-generated fields are returned [2]
Uncheck "Remove blank values from results" if it's enabled [3]
Verify your From object ID is correctly mapped to the Company ID
The issue may also be related to HubSpot API permissions for Lead objects. Could you share a screenshot of your enrichment configuration settings (specifically the inputs section)? This will help identify if it's a mapping or permissions issue.
Clay Support
APP
·
·
If you still need help resolving the issue with the Hubspot Retrieve Associations enrichment, I’m here to assist. Would you like to provide more details about your enrichment configuration or any other specifics you’re trying to understand?
Clay Support
APP
·
·
Your configuration looks correct. The issue—finding associations but returning empty results—may be due to API access permissions for Lead object properties in HubSpot.
In HubSpot, check that Lead properties are enabled for API access:
Go to Settings > Properties (or Field Management)
For each Lead property, verify API access is enabled
If Lead properties aren't exposed via the API, Clay can retrieve the association count but cannot return the actual property data, resulting in the empty array you're seeing.
After enabling API access for the necessary Lead fields, re-run the enrichment. If the issue persists, click "Talk to a person" for further assistance.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need assistance with the Hubspot Retrieve Associations enrichment issue, I’m here to help. Would you like to share more details about what you’re trying to resolve or any other questions you have?