Understanding Waterfall Runs and Multiple Provider Usage

Eugene A.

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Why has this waterfall run 4 times and used 4 providers even though the email was found at an earlier waterfall stage

7 comments

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Clay Support
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The waterfall continued running because the email found by earlier providers failed validation. [1]
Multiple providers ran in a row because each email discovered was invalid, triggering the next provider to run until a valid email was found. This is standard waterfall logic—an email provider runs only when an email hasn't been found or the email found is invalid.
To verify this, unhide the validation columns (hidden by default) to see which emails failed validation and why the waterfall continued. [2]
Clay Support
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Is that what you were looking for?
Eugene A.
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I want to speak to a human. The email is valid
Clay Support
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I understand your concern and will connect you to a human agent who can assist you further.
Intercom
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Aditi S.
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Hi Eugene - thanks so much for reaching out and for your patience here. Could you please share a link to the table where you're seeing this?
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The waterfall continued running because the email found by earlier providers failed validation. [1]
Multiple providers ran in a row because each email discovered was invalid, triggering the next provider to run until a valid email was found. This is standard waterfall logic—an email provider runs only when an email hasn't been found or the email found is invalid.
To verify this, unhide the validation columns (hidden by default) to see which emails failed validation and why the waterfall continued. [2]
Clay Support
APP
·
·
Is that what you were looking for?
Eugene A.
·
·
I want to speak to a human. The email is valid
Clay Support
APP
·
·
I understand your concern and will connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Aditi S.
·
·
Hi Eugene - thanks so much for reaching out and for your patience here. Could you please share a link to the table where you're seeing this?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!