Hey Joseph - Thanks for passing this over. A few notes 1. We won't charge credits if cells error out, but I've gone ahead and reinstated these credits anyway. If you're using your OpenAI API key, we won't charge credits on those runs so its likely there was something else running in the background. We've run some test on our side to confirm this is the case so we don't think there's a bug here. 2. On your data loss issue, we unfortuantely aren't able to roll-back tables to a previous state, but the 7k credits that we offered yesterday + the credits from today should more than make up for the loss here. One thing to recommend here is to make sure that auto-update (screenshot below) isn't turned on if you're not quite ready to run a table. This will ensure that things don't run unexpectedly. 3. We unfortunately won't be able to extend your pro plan. We're happy to make up for the credits that may have been lost here (as stated above). 4. Totally hear you here - our live support isn't quite live, but its something we're working on making better. Appreciate the feedback you've shared. One other note is that it looks like you're opening up a few different threads for these issues, that can often muddy the waters a bit and make it harder to help you out, so as long as you're still referencing one specific issue, I'd recommend keeping within one app message or slack thread - whichever you prefer. Let us know if you need anything else.
