I cannot login to my company clay account. Can someone help?
I cannot login to my company clay account. Can someone help?
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I cannot login to my company clay account. Can someone help?
Based on the error message you're seeing, try these steps:
Clear your browser cache and refresh - this resolves most persistent error messages
Hard refresh your browser: • Mac: Chrome/Firefox: Cmd + Shift + R, Safari: Cmd + Option + R • PC: Chrome/Firefox/Edge: Ctrl + F5
Try an incognito window if the issue persists
Check your login method - if you're not receiving password reset emails, you likely signed up with Google Authentication. Try clicking "Continue with Google" instead
If these steps don't resolve the login issue, please ask to speak to a human for further assistance.
Is that what you were looking for?
If you still need help with your login issue, I’m here to assist you further. Would you like to provide more details about what you’re trying to resolve so we can continue troubleshooting?
That did not work. We have changed the primary domain we use for Google SSO and due to this we can't access our account currently. Can you please change the email address associated with my account from zach@zerve.io to zach@zerve.ai in order to restore access to our account
I understand how frustrating this must be. I’m routing you to a human agent who can assist with your account access and email update.
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Hey there! I can see there are already existing accounts with both emails - what I can do is delete the current account associated with zach@zerve.ai and transfer that email to the zach@zerve.io account. If that works let me know and I can proceed!
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Hey Hari K.. zach@zerve.ai is the email domain we have switched to as our primary domain but zach@zerve.io was the old one that I used to log in to clay with
Hey Zach - Which account do you need access to? As I mentioned before, we have accounts under both emails - does the solution I outlined above work in terms of transferring the email from one account to the other?
Hari K. I need access to my paid clay account. I've always just used google to SSO into clay and as my last message said, the old primary domain is zach@zerve.io and now my primary domain is zach@zerve.ai. So no, your solution does not work because I need to be able to SSO into clay using my zach@zerve.ai and have access to everything that our business runs on. This is an urgent matter now and I have been unable to gain access since Friday last week so can we please get this sorted ASAP!
Hey Zach - You currently have an active account under zach@zerve.ai which you can login to via Google SSO with the new domain. Do you wish to change it to a password login instead?
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!