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Issues with Record Lookup in Outreach and Salesforce: Is There an Outage? | Clay

Issues with Record Lookup in Outreach and Salesforce: Is There an Outage?

·Aug 04, 2025 01:07 PM·

I cant lookup records for outreach and salesforce, when I know the ID fields I'm referencing are correct. Is there an outage? See here

2 comments

· Sorted by Oldest

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For Salesforce lookups, ensure you're using the correct Object field and Search Operator (AND/OR) settings. The Lookup Record action searches within specified object fields using either exact match or "contains" search. For Outreach lookups, the Lookup Prospect action searches based on email or prospect ID. If your ID fields are correct but lookups still fail, try toggling the Exact Match setting in Salesforce or verify the object type selection matches your data structure. If the issue persists after checking these settings, request human assistance by clicking "Talk to a person" for further troubleshooting.
Sources: Salesforce integration overview | Documentation | Clay University Salesforce integration overview | Documentation | Clay University Outreach integration overview | Documentation | Clay University
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