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Request for Assistance: Restoring Credits in Clay Account | Clay

Request for Assistance: Restoring Credits in Clay Account

·Aug 11, 2025 05:08 PM·

Hi Support team, i am new in using clay and i think i did a mistake in find a companies and burn all of my credits without my intention. It's now automatically become 0 credit out of 2000 credits after i find companies, is there any option to restore it? i would really appreciate for your help. Thank you

4 comments

· Sorted by Oldest

Clay
APP
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Unfortunately, credits used for data enrichment cannot be restored once consumed. However, you only pay credits for data enrichment (finding contact information, firmographic data, etc.) - not for building lists from LinkedIn, Google Maps, or other sources, which is free. For future reference, you can prevent accidental credit usage by turning off auto-update in Run Settings while building your table. If you need more credits, you can purchase credit top-ups from Settings > Plans & Billing > Purchase Credits. If you need further help, please request human assistance by clicking on "Talk to a person."
Sources: FAQ | Clay.com Guide: Ways to save Clay credits | Documentation | Clay University How Clay Credits Work Purchase Credits and View Amount of Credits Left for the Month
Romy H.
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Actually i'm totally new using this, and i was accidentally waste all my credit for finding companies, even it's not complete any of my goals for using clay, i need a help from Clay team to walk through and guide me on this, and restoring my credit that was used due to my inadvertence
Mitch Howard
APP
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Hey Romy! I just went ahead and added 2k credits back to your account. Could you send a link to your table so I can take a look at what happened and give you some clarity on how to prevent this going forward?
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.