Hi Larry L. - I

Rob C. · 2025-11-04T13:08:05.754Z

Hi @Larry L. - I'm having some issues with the Google OAuth integration. I have disconnected and reconnected but still getting the same messages. Wondering if you can provide any troubleshooting guidance.

Hi Larry L. - I | Clay

Clay Support
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Hello! How can I assist you today?
Rob C.
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Here are screenshots of the error and the google App Authorization.
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Clay Support
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You're seeing this error because your Google Workspace admin needs to authorize the Clay Sequencer app for your domain. [1]
To resolve this:
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Contact your Google Workspace admin
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Ask them to authorize the Clay Sequencer app for your domain
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Once authorized, you'll be able to connect your Google account via OAuth
This is a required step when using Google OAuth with our email sequencer - the app must be approved at the domain level before individual users can connect their accounts.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help resolving the Google Workspace authorization issue, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other challenges you’re facing?
Larry L.
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hi there- sometimes it takes up to 24 hours for google to recognize your app update- so if you still got a "403 access_denied" error that's what probably happened i'm also looking into a potential bug w/ our frontend as well that might be affecting this- will loop back when i have more to share on that front
Clay Support
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Thanks for the update! You're right that Google can take up to 24 hours to recognize app authorization changes, which would explain the persistent "403 access_denied" error. [1]
While you investigate the potential frontend bug, if you continue experiencing issues after the 24-hour window, feel free to share any specific error details or screenshots so we can help troubleshoot further.
We appreciate you keeping us informed about both the Google timing and the potential bug investigation.
Clay Support
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Did that answer your question?
Clay Support
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If you still need assistance with the Google Workspace authorization or the frontend issue, I’m here to help. Would you like to share more details about what you’re trying to resolve or any other challenges you’re facing?
Rob C.
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Thanks Larry!
Clay Support
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You're welcome! If you have any more questions or need further assistance, just let me know. I'm here to help.
Larry L.
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ok the frontend bug is resolved now, Rob C. do you see the account now? if not, can you send me the campaign URL and email address you're trying to add and i can take another look
Clay Support
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I can't check account visibility or access campaign details on your behalf. [1] You can verify if your account connection is working by going to Settings > Connections to see if your integration account appears properly configured. [2]
Which specific integration account are you trying to connect, and what error message are you seeing when attempting to add the email address to your campaign?
Clay Support
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If you still need help with connecting your integration account or resolving any related errors, I’m here to assist. Would you like to provide more details about the issue you’re encountering or the steps you’ve taken so far?
Rob C.
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Hi Larry, It worked for me and now have a campaign going. Thanks for the help!
🚀1

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