Error Code 1002: Mobile Phone Validation Credits Issue

Mehdi A. · 2025-11-14T00:35:15.254Z

Hey - I'm getting the error: {"status":"failed","error":{"code":1002,"message":"You have exhausted your credits, please add additional credits to continue"}} when I have enough credits and other enrichments run. This is specifically on mobile phone validation. Screenshot attached. Please advise.

Error Code 1002: Mobile Phone Validation Credits Issue | Clay

Clay Support
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This error typically occurs when you've hit a workbook credit limit rather than your overall account credit limit. [1]
Check if your workbook has a credit spend limit enabled by going to your workbook settings and looking under "Credit spend limit." [2] When workbook limits are reached, all credit-consuming processes stop and you'll see this exact error message.
You can also click into the specific error cell to see more detailed error information. If you need the JSON troubleshooting, please copy and paste the full JSON error into the chat.
If there's no workbook limit set, this could be related to the mobile phone validation process consuming more credits than expected, as mobile numbers are among the more expensive data points.
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need help resolving the credit error on mobile phone validation, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other issues you’re encountering?
Mehdi A.
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I don't see a Credit spend limit on my workbook - where do I find it?
Clay Support
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To find the credit spend limit setting in your workbook:
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Open your workbook
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Look for the settings panel
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Under "Credit spend limit", click "Manage"
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You'll see options to toggle "Enabled credit spend limit" and set a "Workbook limit"
Important note: Only workspace admins can modify workbook credit limits. [1] If you don't see this option or can't modify it, you may not have admin permissions for your workspace. [2]
If you're not an admin, you'll need to contact your workspace admin to check or adjust the credit spend limit for your workbook.
Clay Support
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Is that what you were looking for?
Mehdi A.
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No. There is none. This is the error I get from the mobile phone validation: The integration failed to run {"status":"failed","error":{"code":1002,"message":"You have exhausted your credits, please add additional credits to continue"}}
Clay Support
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Sorry for the trouble you're experiencing. I’ll connect you to a human agent who can help resolve this issue.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mehdi A.
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https://app.clay.com/workspaces/493425/workbooks/wb_0t5oswprKawzYvpSQVf/tables/t_0t5ov89JuYpBxeppBG4/views/gv_0t5ov8abH7i4uXoHHDC
Mayato (.
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Hi Mehdi, thank you for reaching out. Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Mehdi A.
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Mayato (. Thank you - Any idea when this will be resolved or anyways to get around it? I also spent ~300 credits trying to figure out what is going on with the issue - can I get that refunded?
Mayato (.
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Hi Mehdi, I’m really sorry for the trouble here. Our team is actively investigating the issue, but we don’t have an exact timeline yet. We’ll keep you updated as soon as it’s resolved.
I’ve also refunded the 300 credits you spent while trying to troubleshoot — I completely understand how confusing this must have been.
Please let me know if there’s anything else I can help with.
Mehdi A.
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Mayato (. Thanks for the refund. Any chance you can run the enrichment on your end to see if it works? I need to provide this list to my team ASAP.
Mehdi A.
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Clay S. Any updates? I need to get this list out and I don't want to spend extra credits building the exact same one in another workbook.

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