Issues with Clay: Unable to Run Cells Despite Correct Format

Abinaya G. · 2025-10-16 09:22:34.313604+00

any issues with clay? I am getting this since mrng. PS: all my inputs are there in the correct format, i tried run all the cells . nothing worked. can someone help here? @Clay Support

Issues with Clay: Unable to Run Cells Despite Correct Format | Clay

Clay Support
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Try a hard refresh first: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
Your issue likely stems from incomplete data processing or column dependencies. Here's what to check:
For incomplete data:
Ensure all providers in your waterfall sequence have completed processing
Check if any columns have "Run Condition not met" status - this means prerequisites weren't satisfied
To force completion:
1.
Right-click the problematic column
2.
Select Run Column > Force Run All Rows [1]
For column dependencies:
Remove run conditions from dependent columns and set them to only run when required data is present.
If the refresh and force run don't resolve it, the checkmarks may indicate successful status checks while actual data processing remains incomplete.
Clay Support
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Was that helpful?
Clay Support
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If you still need help resolving the issue with your data processing, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any specific errors you’re encountering?
Abinaya G.
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yes need more support, it is not about waterfall or force run,, i did all, nothing works. if i go behind each cell and click on the reset to original value then i am getting the value
Clay Support
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The issue you're experiencing suggests data has been overwritten or corrupted. When "reset to original value" restores your data, it indicates the cells contain cached or processed values that aren't displaying correctly.
Try these steps:
1.
Hard refresh: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
2.
Clear cache: This often resolves display issues with processed data
3.
Re-run the source: Since editing sources doesn't retroactively update results, delete and re-run the step that generated the data [1]
If the reset function consistently works, your original data is intact but the display layer has issues. The hard refresh should resolve this without needing to manually reset each cell. [2]
Clay Support
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Is that what you were looking for?
Clay Support
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If you still need assistance with the display or data processing issues, I apologize for the inconvenience and am here to help. Would you like to share more details about the specific problem or any other symptoms you’re noticing?
Abinaya G.
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hard refresh, clear cache, re-run also didnt work
Clay Support
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I'm sorry to hear that those steps didn't help. I'll connect you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Daniela D.
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Hey Abinaya! Thanks for reaching out. Happy to help. It looks like the cells are overwritten. To resolve this, filter for all empty cells in that column, and highlight them with right click + shift (for the last row with this issue), press the delete button on your keyboard to reset them. Let me know if this helps!
Abinaya G.
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no empty cells
Daniela D.
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Hey Abinaya! Could you share a link to your table url? Happy to check this.
Abinaya G.
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https://app.clay.com/workspaces/273820/workbooks/wb_9iexp5ojNXyp/tables/t_0t47o8aqodQjRXoN4j9/views/gv_j68whUbEPeKW
Daniela D.
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Hey Abinaya! Thanks for sharing. I made a quick video explaining further (via dm). Let me know if that helps.

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