Claygent Not Working: Request for Internal Issue Update

Hi Clay S., It seems claygent isn't working. Is there any internal issue?

· Sorted by Oldest

Kashif J.
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Hi Suleman, It looks like an ongoing issue with AWS is affecting parts of Clay right now. Our team is tracking it closely and you can check this thread for more details and updates: https://clayrunhq.slack.com/archives/C025KSBLPGX/p1760948404317599c
Clay Support
APP
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There are several common causes for Claygent issues:
API Requirements: Claygent requires OpenAI Tier 2+ (≥450,000 TPM) or Anthropic Tier 4+ (≥400,000 TPM). [1] Check your API usage tier at https://platform.openai.com/settings/organization/limits.
Rate Limits: Recent Claude Sonnet 3.7 updates doubled token usage, causing more conservative processing but better stability.
Quick Fixes:
Ensure specific, well-defined search queries
Break large requests into smaller batches
Check network connection stability
To help troubleshoot further, please share:
Specific error messages you're seeing
Link to the affected table
Screenshot if helpful
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help resolving the Claygent issue, I’m here to assist. Would you like to provide more details about the errors or problems you’re encountering so we can continue troubleshooting?

Kashif J.
·
·
Hi Suleman, It looks like an ongoing issue with AWS is affecting parts of Clay right now. Our team is tracking it closely and you can check this thread for more details and updates: https://clayrunhq.slack.com/archives/C025KSBLPGX/p1760948404317599c
Clay Support
APP
·
·
There are several common causes for Claygent issues:
API Requirements: Claygent requires OpenAI Tier 2+ (≥450,000 TPM) or Anthropic Tier 4+ (≥400,000 TPM). [1] Check your API usage tier at https://platform.openai.com/settings/organization/limits.
Rate Limits: Recent Claude Sonnet 3.7 updates doubled token usage, causing more conservative processing but better stability.
Quick Fixes:
Ensure specific, well-defined search queries
Break large requests into smaller batches
Check network connection stability
To help troubleshoot further, please share:
Specific error messages you're seeing
Link to the affected table
Screenshot if helpful
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
If you still need help resolving the Claygent issue, I’m here to assist. Would you like to provide more details about the errors or problems you’re encountering so we can continue troubleshooting?