Troubleshooting API Key Issues with Clay and HeyGen Integration

Maximus J. · 2025-07-31 18:53:50.714474+00

Hey Everyone! I am trying to connect Clay to HeyGen, to automate making custom videos for prospects, but I am getting an error when I try and use my API key. Has anyone had something similar? Does anyone know why this would be happening? I am sure its the right API key!

Troubleshooting API Key Issues with Clay and HeyGen Integration | Clay

14 comments

· Sorted by Oldest

Clay
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API key errors typically occur when the key is incorrect or not properly configured. Here's how to troubleshoot: Check your API key setup: 1. Go to your profile picture → Settings → Your Profile section to find your Clay API key 2. For third-party integrations, go to Settings → Connections to view and manage all connected API keys Common fixes: ** Copy your API key again and re-add it to your HeyGen integration account in Clay ** Ensure the API key is properly linked under Settings → Connections * Save changes and retry the connection If you continue experiencing issues after verifying your API key configuration, you can request human assistance by clicking "Talk to a person."
Source: Write to Other Table | Documentation | Clay University
Muhammad S.
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what error?
Clay
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You mentioned getting an error when trying to use your API key with HeyGen. Common API key errors include: - "Invalid credentials" - means your API key is incorrect or missing - 401 "invalid API key" - occurs when the API key isn't properly configured Could you share the specific error message you're seeing? This will help troubleshoot the exact issue with your HeyGen integration.
Sources: HeyGen integration | Documentation | Clay University Write to Other Table | Documentation | Clay University
Maximus J.
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the error im getting is "unable to run validation" Muhammad S.
Clay
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The "unable to run validation" error typically indicates an API key configuration issue. Here's how to fix it: Check your Clay API key setup: 1. Go to Settings → Connections and search for "Clay" 2. Verify your API key is properly linked there 3. Copy your Clay API key from your profile (Settings → Your Profile → API Key section) 4. Re-add it to your HeyGen integration account in Clay Common causes: ** API key not properly connected under Settings → Connections ** Incorrect or expired API key * Missing permissions for the integration After updating your API key configuration, save changes and retry the HeyGen connection.
Source: Write to Other Table | Documentation | Clay University
Muhammad S.
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share screenshot of the error Maximus J.
Clay
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I can't view or receive screenshots through this chat. However, based on your "unable to run validation" error with HeyGen, this typically indicates an API key configuration issue. To fix this: 1. Go to Settings → Connections and search for "Clay" 2. Verify your API key is properly linked there 3. Copy your Clay API key from Settings → Your Profile → API Key section 4. Re-add it to your HeyGen integration account in Clay The "Invalid credentials" error generally means your API key is incorrect or missing. After updating your API key configuration, save changes and retry the HeyGen connection.
Source: Write to Other Table | Documentation | Clay University
Sayli G.
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Hello! Thanks for reaching out. Can you tell me more about this error? Could be a variety of reasons why that is happening. Could you send over the table link and maybe more information on the steps you took, the error you are seeing and any additional info that might help me troubleshoot this fast!
Maximus J.
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What information would be helpful? It was a table of people that I created with Linkedin Sales Nav URLs. I enriched them to inlcude name, job, location, company, and email. I want to use the HeyGen intergration but am getting an "unable to run validation" error when using my API key. This was 2 days ago. My trial is ending today so I'm not sure if my account is the problem, but it def was not the problem two days ago.
Sayli G.
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Can you tell me what your workspace ID is?
Sayli G.
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Also if you could send me the table link URL it will help me get a better understanding of the situation!
(52 kB)
Maximus J.
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here is that url https://app.clay.com/workspaces/690450/workbooks/wb_0szm969JdVNqzRQYVri/tables/t_0szm96dSavDRDCqsyTc/views/gv_0szm96d5ZPWUgRjrUPa
Sayli G.
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I have restarted the trial and have added a 1000 credits in your account to continue working on your table! Taking a look at the issue now.
Sayli G.
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Do you mind adding a connection here once and maybe sending a screenshot of the error message?
(105 kB)
https://app.clay.com/workspaces/690450/settings/accounts/heygen (go here)

Clay
APP
·
·
API key errors typically occur when the key is incorrect or not properly configured. Here's how to troubleshoot: Check your API key setup: 1. Go to your profile picture → Settings → Your Profile section to find your Clay API key 2. For third-party integrations, go to Settings → Connections to view and manage all connected API keys Common fixes: ** Copy your API key again and re-add it to your HeyGen integration account in Clay ** Ensure the API key is properly linked under Settings → Connections * Save changes and retry the connection If you continue experiencing issues after verifying your API key configuration, you can request human assistance by clicking "Talk to a person."
Source: Write to Other Table | Documentation | Clay University
Muhammad S.
·
·
what error?
Clay
APP
·
·
You mentioned getting an error when trying to use your API key with HeyGen. Common API key errors include: - "Invalid credentials" - means your API key is incorrect or missing - 401 "invalid API key" - occurs when the API key isn't properly configured Could you share the specific error message you're seeing? This will help troubleshoot the exact issue with your HeyGen integration.
Sources: HeyGen integration | Documentation | Clay University Write to Other Table | Documentation | Clay University
Maximus J.
·
·
the error im getting is "unable to run validation" Muhammad S.
Clay
APP
·
·
The "unable to run validation" error typically indicates an API key configuration issue. Here's how to fix it: Check your Clay API key setup: 1. Go to Settings → Connections and search for "Clay" 2. Verify your API key is properly linked there 3. Copy your Clay API key from your profile (Settings → Your Profile → API Key section) 4. Re-add it to your HeyGen integration account in Clay Common causes: ** API key not properly connected under Settings → Connections ** Incorrect or expired API key * Missing permissions for the integration After updating your API key configuration, save changes and retry the HeyGen connection.
Source: Write to Other Table | Documentation | Clay University
Muhammad S.
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share screenshot of the error Maximus J.
Clay
APP
·
·
I can't view or receive screenshots through this chat. However, based on your "unable to run validation" error with HeyGen, this typically indicates an API key configuration issue. To fix this: 1. Go to Settings → Connections and search for "Clay" 2. Verify your API key is properly linked there 3. Copy your Clay API key from Settings → Your Profile → API Key section 4. Re-add it to your HeyGen integration account in Clay The "Invalid credentials" error generally means your API key is incorrect or missing. After updating your API key configuration, save changes and retry the HeyGen connection.
Source: Write to Other Table | Documentation | Clay University
Sayli G.
·
·
Hello! Thanks for reaching out. Can you tell me more about this error? Could be a variety of reasons why that is happening. Could you send over the table link and maybe more information on the steps you took, the error you are seeing and any additional info that might help me troubleshoot this fast!
Maximus J.
·
·
What information would be helpful? It was a table of people that I created with Linkedin Sales Nav URLs. I enriched them to inlcude name, job, location, company, and email. I want to use the HeyGen intergration but am getting an "unable to run validation" error when using my API key. This was 2 days ago. My trial is ending today so I'm not sure if my account is the problem, but it def was not the problem two days ago.
Sayli G.
·
·
Can you tell me what your workspace ID is?
Sayli G.
·
·
Also if you could send me the table link URL it will help me get a better understanding of the situation!
(52 kB)
Maximus J.
·
·
here is that url https://app.clay.com/workspaces/690450/workbooks/wb_0szm969JdVNqzRQYVri/tables/t_0szm96dSavDRDCqsyTc/views/gv_0szm96d5ZPWUgRjrUPa
Sayli G.
·
·
I have restarted the trial and have added a 1000 credits in your account to continue working on your table! Taking a look at the issue now.
Sayli G.
·
·
Do you mind adding a connection here once and maybe sending a screenshot of the error message?
(105 kB)
https://app.clay.com/workspaces/690450/settings/accounts/heygen (go here)