Troubleshooting Salesloft Upsert Person Not Updating Issue

Julia D. · 2025-11-27T18:16:52.981Z

Hi! I am running a Salesloft -> Upsert Person and it is not updating the person if I run it again in the workbook. Any suggestions?

Troubleshooting Salesloft Upsert Person Not Updating Issue | Clay

14 comments

· Sorted by Oldest

Clay Support
APP
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Try toggling Auto-update off and on again, then accept the run prompt—this will update all rows.
Also check that your run conditions are properly configured. If you're running trigger campaigns, make sure Auto-update is turned on in your run settings.
If the table still won't refresh, you may need to delete and re-run the step since Clay doesn't reprocess previously generated data automatically.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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·
If you still need help with updating the person in your Salesloft integration, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or any specific issues you’re encountering?
Julia D.
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Sadly this is still not working and I don't want to delete the step because it is connected to other rows.
Clay Support
APP
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That's frustrating—let me help fix this. Since you can't delete the step, try adding conditional logic to force the update. Set "Only run if" to a condition that changes when you want to trigger updates, or use a separate trigger field that doesn't create infinite loops.
Alternatively, since Clay doesn't reprocess previously generated data automatically, you might need to duplicate the table with updated settings to see changes.
Before we explore other options, try using Sculptor (top-right corner) to help rebuild this workflow—it's free and might suggest a better approach. Let me know if that helps!
Clay Support
APP
·
·
Is that what you were looking for?
Julia D.
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If I duplicate the table will it automatically re-run?
Clay Support
APP
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No, duplicating a table only copies the structure and sources—not the data. The duplicated table won't automatically re-run your enrichments.
To transfer your existing data to the new table, you'd need to use the "Write to Table" integration to map your current data fields to the new table columns.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with your Salesloft integration or workflow setup, I’m here to assist. Would you like to share more details about what you’re trying to achieve or any other issues you’re facing?
Julia D.
·
·
I tried duplicating it and trying it gain and still the upsert is not working and not populating the fields
Clay Support
APP
·
·
Try using Force Run in your table settings—this may take time depending on table size.
If that doesn't work:
• Delete the Salesloft column
• Create a fresh column
• Re-map your data
Since Clay doesn't reprocess previously generated data automatically, the fresh column should properly upsert your contacts.
Before trying these steps, use Sculptor (top-right corner) to help rebuild this workflow—it's free and might suggest a better approach.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry the upsert issue is still causing trouble and hope the suggestions so far have been useful. Would you like to provide more details about your workflow or any specific errors you’re seeing so I can assist further?

Clay Support
APP
·
·
Try toggling Auto-update off and on again, then accept the run prompt—this will update all rows.
Also check that your run conditions are properly configured. If you're running trigger campaigns, make sure Auto-update is turned on in your run settings.
If the table still won't refresh, you may need to delete and re-run the step since Clay doesn't reprocess previously generated data automatically.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help with updating the person in your Salesloft integration, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or any specific issues you’re encountering?
Julia D.
·
·
Sadly this is still not working and I don't want to delete the step because it is connected to other rows.
Clay Support
APP
·
·
That's frustrating—let me help fix this. Since you can't delete the step, try adding conditional logic to force the update. Set "Only run if" to a condition that changes when you want to trigger updates, or use a separate trigger field that doesn't create infinite loops.
Alternatively, since Clay doesn't reprocess previously generated data automatically, you might need to duplicate the table with updated settings to see changes.
Before we explore other options, try using Sculptor (top-right corner) to help rebuild this workflow—it's free and might suggest a better approach. Let me know if that helps!
Clay Support
APP
·
·
Is that what you were looking for?
Julia D.
·
·
If I duplicate the table will it automatically re-run?
Clay Support
APP
·
·
No, duplicating a table only copies the structure and sources—not the data. The duplicated table won't automatically re-run your enrichments.
To transfer your existing data to the new table, you'd need to use the "Write to Table" integration to map your current data fields to the new table columns.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help with your Salesloft integration or workflow setup, I’m here to assist. Would you like to share more details about what you’re trying to achieve or any other issues you’re facing?
Julia D.
·
·
I tried duplicating it and trying it gain and still the upsert is not working and not populating the fields
Clay Support
APP
·
·
Try using Force Run in your table settings—this may take time depending on table size.
If that doesn't work:
• Delete the Salesloft column
• Create a fresh column
• Re-map your data
Since Clay doesn't reprocess previously generated data automatically, the fresh column should properly upsert your contacts.
Before trying these steps, use Sculptor (top-right corner) to help rebuild this workflow—it's free and might suggest a better approach.
Clay Support
APP
·
·
Was that helpful?
Clay Support
APP
·
·
I’m sorry the upsert issue is still causing trouble and hope the suggestions so far have been useful. Would you like to provide more details about your workflow or any specific errors you’re seeing so I can assist further?