Follow-Up on Unanswered Emails to Support Team

Matt M.

·Aug 12, 2025 04:01 AM·

Hey Clay S. - I’ve sent a few emails (Aug 7 & 9) to support@clay but no response yet. Did you get those?

4 comments

· Sorted by Oldest

Clay
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I don't have access to check on specific emails sent to support@clay.com. Since you're already here in our chat messenger, I can help you directly with your questions or issues. What specific support do you need assistance with? If you need further help beyond what I can provide, you can request human assistance by clicking on "Talk to a person."
Sources: It’s past the first week of the month and I haven’t heard back, can you check on the status of my application? - FAQ | Clay.com FAQ | Clay.com Waterfall Clay AI Capabilities
Aditi S.
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Hi Matt! Thanks for reaching out - I see that you emailed us last week and we replied, but potentially you missed this on your end. I think it was RE a question about the experts program, here's the reply that was sent and hope that helps: The $2K MRR requirement for the Experts program must come from individual client subscriptions, not from multiple client workbooks in a single agency account. Clay’s policy requires: ** Each client must have their own separate Clay workspace/subscription. ** You can’t accumulate the $2K through one agency workspace. ** This applies even if clients prefer a “done-for-you” model without system access. *Possible approaches: 1. Educate clients on the benefits of their own workspace for security and data separation. 2. Position it as a compliance and security requirement. 3. Create and manage the workspace on their behalf so they don’t need to interact with Clay. This requirement exists for data security and accurate client revenue attribution.
Best, Aditi
Matt M.
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Hi Aditi S.! Thanks for your reply 😄 Strange - I went back and checked, but couldn’t find any reply. Thanks very much for clarifying this! Cheers, Matt
Channeled
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Clay
APP
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I don't have access to check on specific emails sent to support@clay.com. Since you're already here in our chat messenger, I can help you directly with your questions or issues. What specific support do you need assistance with? If you need further help beyond what I can provide, you can request human assistance by clicking on "Talk to a person."
Sources: It’s past the first week of the month and I haven’t heard back, can you check on the status of my application? - FAQ | Clay.com FAQ | Clay.com Waterfall Clay AI Capabilities
Aditi S.
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Hi Matt! Thanks for reaching out - I see that you emailed us last week and we replied, but potentially you missed this on your end. I think it was RE a question about the experts program, here's the reply that was sent and hope that helps: The $2K MRR requirement for the Experts program must come from individual client subscriptions, not from multiple client workbooks in a single agency account. Clay’s policy requires: ** Each client must have their own separate Clay workspace/subscription. ** You can’t accumulate the $2K through one agency workspace. ** This applies even if clients prefer a “done-for-you” model without system access. *Possible approaches: 1. Educate clients on the benefits of their own workspace for security and data separation. 2. Position it as a compliance and security requirement. 3. Create and manage the workspace on their behalf so they don’t need to interact with Clay. This requirement exists for data security and accurate client revenue attribution.
Best, Aditi
Matt M.
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Hi Aditi S.! Thanks for your reply 😄 Strange - I went back and checked, but couldn’t find any reply. Thanks very much for clarifying this! Cheers, Matt
Channeled
APP
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