Bug in HubSpot: Persona Field Suggests Incorrect Description

Garrett W. · 2025-10-17 17:25:58.575588+00

bug identified in persona field in hubspot - it is suggesting the description field in clay instead of the field name or internal value https://app.clay.com/workspaces/532984/workbooks/wb_0t3wjm0UpbVd7uSQGMA/tables/t_0t3wk7fUyGKBNuAAwiA/views/gv_0t3wk7fkkhaA9nT7xX3

Bug in HubSpot: Persona Field Suggests Incorrect Description | Clay

11 comments

· Sorted by Oldest

Clay Support
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This appears to be a field mapping issue between Clay and HubSpot. When importing or syncing data between the platforms, Clay should map to the correct field values rather than descriptions. [1]
The HubSpot integration allows you to create or update objects, and proper field mapping is crucial during the import process to ensure Clay pulls the right data into the right columns. [2] [3]
Are you using a specific Clay enrichment or integration action to update the Persona field in HubSpot, or is this happening during a data import process?
Garrett W.
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bug, pls get a human
Clay Support
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I'm sorry for the frustration. I'll connect you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Bo (.
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Just to confirm — you’re saying the persona field is using the field ID instead of the full name, right? If it used to accept the name before, that could point to a bug. Can you confirm if that’s what changed?
Garrett W.
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The persona field is showing the “description” in the picklist rather than the title lol
Garrett W.
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Its just mapped wrong (i would think)
Bo (.
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Seems to be showing correctly now right?
Let me know if you have more questions
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Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Garrett W.
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lol no i created a field which maps the description haha
Aditi S.
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Garrett - sorry for this, I've flagged this as a bug for our team.
Wanted to note though that your workaround here seems like the way forward regardless of the bug, as you wouldn't be able to have the different persona fields automatically mapped for each different row I believe, as it would map the same one to every row.

Clay Support
APP
·
·
This appears to be a field mapping issue between Clay and HubSpot. When importing or syncing data between the platforms, Clay should map to the correct field values rather than descriptions. [1]
The HubSpot integration allows you to create or update objects, and proper field mapping is crucial during the import process to ensure Clay pulls the right data into the right columns. [2] [3]
Are you using a specific Clay enrichment or integration action to update the Persona field in HubSpot, or is this happening during a data import process?
Garrett W.
·
·
bug, pls get a human
Clay Support
APP
·
·
I'm sorry for the frustration. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Bo (.
·
·
Just to confirm — you’re saying the persona field is using the field ID instead of the full name, right? If it used to accept the name before, that could point to a bug. Can you confirm if that’s what changed?
Garrett W.
·
·
The persona field is showing the “description” in the picklist rather than the title lol
Garrett W.
·
·
Its just mapped wrong (i would think)
Bo (.
·
·
Seems to be showing correctly now right?
Let me know if you have more questions
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Garrett W.
·
·
lol no i created a field which maps the description haha
Aditi S.
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·
Garrett - sorry for this, I've flagged this as a bug for our team.
Wanted to note though that your workaround here seems like the way forward regardless of the bug, as you wouldn't be able to have the different persona fields automatically mapped for each different row I believe, as it would map the same one to every row.