Unable to Access Shared Clay Table - Request for Help

Anas A. · 2025-11-26 06:42:51.502971+00

My team shared a Clay table but not able to open it. Could you resolve it? Here's the Clay Table (https://app.clay.com/shared-workbook/share_0t44ssupy5gpVgr8kCz)

Unable to Access Shared Clay Table - Request for Help | Clay

15 comments

· Sorted by Oldest

Clay Support
APP
·
·
If you’re unable to open the shared Clay table, there are a few common reasons:
The table may have been unshared by the creator, the link could be incorrect, or there might be a temporary issue. Try reloading the page to see if it loads. If the problem persists, the table may no longer be accessible to you [1].
Make sure the table was shared correctly. To share a table, the creator should: a. Click the Actions button in the top right. b. Select Share as template. c. Click Turn on sharing. d. Share the public link or specific emails [2] [3].
If you’re a Viewer (Enterprise only), you can only view content if you have been granted access. Viewers cannot create new tables or workbooks, but can be given Editor access to specific tables or workbooks. If you haven’t been added as a collaborator, you may not have permission to view the table [4] [5].
If you’ve tried these steps and still can’t access the table, you may need to ask the table owner to check the sharing settings or re-share the table with you.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help accessing the shared Clay table, please let me know. Would you like to provide more details about the issue you're facing so I can assist you further?
Anas A.
·
·
https://app.clay.com/shared-workbook/share_0t6bu3lgZu5fjMokBNb My team sent another link and still not able to view it
Clay Support
APP
·
·
If you’re still unable to view the shared Clay table from the new link, here are the most common reasons:
The table may have been unshared by the creator, the link could be incorrect, or there might be a temporary issue. Try reloading the page to see if it loads. If the problem persists, the table may no longer be accessible to you [1].
Make sure the table was shared correctly. The creator should have clicked the Actions button, selected "Share as template," and turned on sharing before sharing the link [2], [3].
If you’re a Viewer (Enterprise only), you can only view content if you’ve been granted access. Viewers cannot create new tables or workbooks, but can be given Editor access to specific tables or workbooks. If you haven’t been added as a collaborator, you may not have permission to view the table [4], [5].
If you’ve tried these steps and still can’t access the table, the table owner should double-check the sharing settings or re-share the table with you.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help accessing the shared Clay table, I’m here to assist you. Would you like to provide more details about what happens when you try to open the link?
Anas A.
·
·
Followed all the steps that you mentioned but still showing this
Loading attachments
Clay Support
APP
·
·
The “Share link not found” error means the table was either unshared by the creator, the link is incorrect, or there was an unexpected issue. Even if your teammate re-shared the table, double-check that:
The table was shared using the correct steps: a. Click the Actions button in the top right. b. Select Share as template. c. Click Turn on sharing. d. Copy the public link or share it via email [1] [2].
The link is being used by someone with the correct permissions. If you’re a Viewer (Enterprise only), you must be added as a collaborator to access the table .
If all steps are followed and the error persists, the table may not be shared publicly or the link may have expired. In this case, ask your teammate to recheck the sharing settings and resend the link. If you still can’t access it, you can request to speak to a human agent for further help [3] [4].
Clay Support
APP
·
·
Is that what you were looking for?
Anas A.
·
·
Speak to human agent
Clay Support
APP
·
·
I understand your frustration. I’m routing you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Munnawar H.
·
·
Hi Anas,
Thank you for reaching out to the support team. Can you tell me the name of this Clay workbook? I'm unable to open the link you sent me.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
If you’re unable to open the shared Clay table, there are a few common reasons:
The table may have been unshared by the creator, the link could be incorrect, or there might be a temporary issue. Try reloading the page to see if it loads. If the problem persists, the table may no longer be accessible to you [1].
Make sure the table was shared correctly. To share a table, the creator should: a. Click the Actions button in the top right. b. Select Share as template. c. Click Turn on sharing. d. Share the public link or specific emails [2] [3].
If you’re a Viewer (Enterprise only), you can only view content if you have been granted access. Viewers cannot create new tables or workbooks, but can be given Editor access to specific tables or workbooks. If you haven’t been added as a collaborator, you may not have permission to view the table [4] [5].
If you’ve tried these steps and still can’t access the table, you may need to ask the table owner to check the sharing settings or re-share the table with you.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help accessing the shared Clay table, please let me know. Would you like to provide more details about the issue you're facing so I can assist you further?
Anas A.
·
·
https://app.clay.com/shared-workbook/share_0t6bu3lgZu5fjMokBNb My team sent another link and still not able to view it
Clay Support
APP
·
·
If you’re still unable to view the shared Clay table from the new link, here are the most common reasons:
The table may have been unshared by the creator, the link could be incorrect, or there might be a temporary issue. Try reloading the page to see if it loads. If the problem persists, the table may no longer be accessible to you [1].
Make sure the table was shared correctly. The creator should have clicked the Actions button, selected "Share as template," and turned on sharing before sharing the link [2], [3].
If you’re a Viewer (Enterprise only), you can only view content if you’ve been granted access. Viewers cannot create new tables or workbooks, but can be given Editor access to specific tables or workbooks. If you haven’t been added as a collaborator, you may not have permission to view the table [4], [5].
If you’ve tried these steps and still can’t access the table, the table owner should double-check the sharing settings or re-share the table with you.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help accessing the shared Clay table, I’m here to assist you. Would you like to provide more details about what happens when you try to open the link?
Anas A.
·
·
Followed all the steps that you mentioned but still showing this
Loading attachments
Clay Support
APP
·
·
The “Share link not found” error means the table was either unshared by the creator, the link is incorrect, or there was an unexpected issue. Even if your teammate re-shared the table, double-check that:
The table was shared using the correct steps: a. Click the Actions button in the top right. b. Select Share as template. c. Click Turn on sharing. d. Copy the public link or share it via email [1] [2].
The link is being used by someone with the correct permissions. If you’re a Viewer (Enterprise only), you must be added as a collaborator to access the table .
If all steps are followed and the error persists, the table may not be shared publicly or the link may have expired. In this case, ask your teammate to recheck the sharing settings and resend the link. If you still can’t access it, you can request to speak to a human agent for further help [3] [4].
Clay Support
APP
·
·
Is that what you were looking for?
Anas A.
·
·
Speak to human agent
Clay Support
APP
·
·
I understand your frustration. I’m routing you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Munnawar H.
·
·
Hi Anas,
Thank you for reaching out to the support team. Can you tell me the name of this Clay workbook? I'm unable to open the link you sent me.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!