Who do I reach out to for help involving my account?

I need help with my account. Signed up to the wrong tier. Also need help with credit usage as I seem to have used 66% more credit to do 66% less web scraping so if this is going to work for us we need to get this sorted out. We need to talk to someone in sales or support asap. Have a sales team literally sitting here being paid to wait.

The one with 10K credits. And i somehow burnt through the 3k in the lower tier getting 66% less data, for 66% the cost.

i meant 3x the credits. like the first list I did, we got 1000 owners names, numbers. Second list we didnt even get through 1100 phone numbers. Zero names.

So anyway, Im sure it was something I did incorrectly nonetheless I need to be on the 10K credit plan, but I dont want to have wound up paying 600 something dollars for unusable data. and be in the same spot I am now. SO i was hoping we can figure it out.

And I can see you guys are slammed with a bunch of us trying to learn how to use your services, I personally even went through clay university so im really lost as to how that even happened.

So can you guys help me fix this or what? I have an entire sales team sitting here being paid.

Yeah were going to have to figure something out here. This phone return is supposed to cost 1 credit per returned row/record. I upped our tier to 10K and it charged us double the amount of credits it claimed it was going to. This isnt a money thing, its a trust thing. My team and I are gearing up to spend thousands of dollars a months on data and we need transparency and reliability. Please have someone contact me to resolve this. Thanks.

Also as I previously noted, we did the entire clay university. This isnt a mistake on my end. If you look at the screen shot you can clearly see it took just under 1500 credits to fire the automation to find the phone for roughly 600 records. How are we supposed to run say 10K dollars a month in spend through this system when you get deviations like that?

Yeah man.

And please if I'm wrong let me know. But I don't understand how it says 1 credit per row, but then it charges 2+ If we do this at scale half our monthly budget could get burnt pretty easily. We have a system that works. A friend turned me on to clay, and it seems like it will work much better, however, it has to work with some degree of reliability from a cost perspective. We want to run these on 20-30K records. Trying to do ot by time zone.

This must have been what happened this morning as well. Because in the trial I was able to get 1000 rows of data with phone, first, last for 1000 credits. vary confusing. So in effect we tossed 5000k credits because of a UI loading error when in reality the row was using 4o rather than a different model? How do you explain the cost difference between the original sheet of pool companies and the rest last two runs? Legitimately asking here, not being a smart A%$

I believe so, Its the only other enriched tabled I have on there.

I was messing around trying to figure things out so its a little unorganized.

Yeah thats really frustrating. In the previous sheet I used the clay agent prompt assistant to strip the data. Evidently of you select your standard enrichment via waterfall or the prebuilt templates it selects openai 4o? In the clay university course it said that Helium was default selected. I must have missed that. Is there any chance we can recover those credits. I have to prove this out to our team as a cost effective alternative to the traditional marketing path we are currently taking. And this mistake has pretty much prevented that from happening.

Much appreciated!!

Thank you guys!! That was awesome of you.