Recovering Credits After Accidental Column Enrichment Run

Clay S. hi, somehow I ran the whole column for enrichment that was just intended to be a test and lost a lot of credits. Can I retreive back taht action to get the credits back?

7 comments

Clay
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Unfortunately, we cannot recover credits from accidental full-column enrichment runs. However, if providers didn't return valid data during your enrichment, those credits are automatically refunded. To prevent this in the future: always test on 5-10 rows first, turn off table runs while building, and use the pause function if you accidentally trigger a full run. If you need help recovering credits, please request human assistance by clicking "Talk to a person" so our team can review your specific situation.
Sources: FAQ | Clay.com Best Practices To Maximize Your Credits - Clay University
Radisa R.
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I tested, and I didn’t press play in the table itself. It happened in the workflow/table settings.
Clay
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Unfortunately, we cannot recover credits from accidental enrichment runs, even when triggered through workflow/table settings rather than the play button. To prevent future accidents: turn off table runs while building workflows and use the pause function if you accidentally trigger a run. If you need help recovering credits for this specific situation, please request human assistance by clicking "Talk to a person" so our team can review your case.
Source: Best Practices To Maximize Your Credits - Clay University
Stefano
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Hi Radisa, thank you for reaching out. Radisa - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Radisa R.
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Sure: https://app.clay.com/workspaces/344315/workbooks/wb_oc6Ji3cnEquG/tables/t_7WsAyviuuaEB/views/gv_M2coF9TrZHgy This is the link. I think something happened in the settings outside of the table itself that caused all 1200 records to be enriched.
LuisArturo
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Hey there Radisa thanks for reaching out, jumping in for Stefano here, added the credits back here for you. Question where there any changes made to the inputs before running here?
Channeled
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Recovering Credits After Accidental Column Enrichment Run | Clay