Improving Verification System for Paid Account Invitations

Bharat D.

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Clay needs to have a better verification system. This should not happen when we are invited to a paid account.

7 comments

· Sorted by Oldest

Clay Support
APP
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Your account was locked due to our security measures that detect multiple accounts linked to the same device, which our system flagged as potential free trial abuse.
However, since you were invited to a paid workspace, this appears to be a false positive. Each workspace requires a separate account - you can't create multiple workspaces from a single email, but you can be invited to different workspaces.
Our team will review your situation and provide updates. If you need immediate assistance with this account lock, please ask to speak to a human agent who can help resolve this verification issue.
Clay Support
APP
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Was that helpful?
Bharat D.
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Human agent please.
Clay Support
APP
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
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Ashwin D.
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Hey Bharat - thank you for reaching out. I'm sorry this happened. Could you clarify which email is blocked?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Your account was locked due to our security measures that detect multiple accounts linked to the same device, which our system flagged as potential free trial abuse.
However, since you were invited to a paid workspace, this appears to be a false positive. Each workspace requires a separate account - you can't create multiple workspaces from a single email, but you can be invited to different workspaces.
Our team will review your situation and provide updates. If you need immediate assistance with this account lock, please ask to speak to a human agent who can help resolve this verification issue.
Clay Support
APP
·
·
Was that helpful?
Bharat D.
·
·
Human agent please.
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Ashwin D.
·
·
Hey Bharat - thank you for reaching out. I'm sorry this happened. Could you clarify which email is blocked?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!