Clarifying Clay's Data Retention Policy for Personal Data Storage

Miguel O. · 2025-02-10 13:15:32.403503+00

Hi Clay Support, I have a question regarding _*Data Retention Policy in Clay*_ I’d like to clarify Clay’s data retention policy regarding personal data storage. Specifically: 1. *Retention Duration:* Are there any settings in Clay that allow us to configure how long personal data (e.g., emails and names) is stored before it gets automatically deleted? Does Clay have a default retention period for such data? 2. *Unused Contacts:* For example, if we retrieve 15 contacts for three companies but only engage with one contact per company, how long does Clay store the personal data of the remaining 12 unused contacts? 3. *Automatic Deletion:* Since Clay gathers this data on our behalf when we request specific roles (e.g., C-suite emails for Company X), at what point does Clay delete the stored data? Is there an automated deletion process when the data is no longer needed? Thanks!

Clarifying Clay's Data Retention Policy for Personal Data Storage | Clay

8 comments

· Sorted by Oldest

Channeled
APP
·
·
Here's how we handle data retention: 1. Data Retention Duration: • We retain your data as long as your user account remains active. • There are no configurable retention settings - data remains stored until you take action. 2. Data Management & Deletion Options: • You can request deletion of your personal information at any time. • When you delete your account, all associated data is automatically deleted. • You can export your data before deletion in line with data portability requirements. 3. Data Usage: • We don't use your uploaded content for any purpose other than providing our services to your account. • Only aggregated performance data about account usage is used to improve our product.To request data deletion, you can email privacy@clay.com, and we'll respond within 30 days. Sources: Clay: Terms of Service Privacy | Clay.com
Channeled
APP
·
·
Was that helpful?
Miguel O.
·
·
okay, but what about the personal data you gather from Linkedin and other sources on the prospects we request personal data on? What is the data retention policy on that personal data? can we manually delete the data from Clay?
Channeled
APP
·
·
Here's our data retention policy and deletion options: • All data in your Clay account (including prospect data gathered from LinkedIn and other sources) is retained as long as your user account remains active.• You have several options to manage this data: 1. You can request to review, update, or delete specific personal information by emailing privacy@clay.com (we'll respond within 30 days). 2. You can export your data before deletion, in accordance with data portability requirements. 3. If you delete your account, all associated data is automatically deleted. Sources: Privacy | Clay.com Clay: Terms of Service
Channeled
APP
·
·
Was that helpful?
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Bruno R.
·
·
Hi Miguel, thanks for reaching out! I'm looking into this now. The answer to all three of your questions is no—we don’t have any specific deletion policies for data you purchase through Clay. In this specific narrower context, think of Clay as a warehouse for all the GTM data you need—once you purchase it, you have full control over it, and we have no obligation to delete or manage it in any way. If you want to delete records from your table, feel free to do so! I hope this helps. Let me know if there’s anything else I can assist with!
Channeled
APP
·
·
Hi Miguel O.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
Here's how we handle data retention: 1. Data Retention Duration: • We retain your data as long as your user account remains active. • There are no configurable retention settings - data remains stored until you take action. 2. Data Management & Deletion Options: • You can request deletion of your personal information at any time. • When you delete your account, all associated data is automatically deleted. • You can export your data before deletion in line with data portability requirements. 3. Data Usage: • We don't use your uploaded content for any purpose other than providing our services to your account. • Only aggregated performance data about account usage is used to improve our product.To request data deletion, you can email privacy@clay.com, and we'll respond within 30 days. Sources: Clay: Terms of Service Privacy | Clay.com
Channeled
APP
·
·
Was that helpful?
Miguel O.
·
·
okay, but what about the personal data you gather from Linkedin and other sources on the prospects we request personal data on? What is the data retention policy on that personal data? can we manually delete the data from Clay?
Channeled
APP
·
·
Here's our data retention policy and deletion options: • All data in your Clay account (including prospect data gathered from LinkedIn and other sources) is retained as long as your user account remains active.• You have several options to manage this data: 1. You can request to review, update, or delete specific personal information by emailing privacy@clay.com (we'll respond within 30 days). 2. You can export your data before deletion, in accordance with data portability requirements. 3. If you delete your account, all associated data is automatically deleted. Sources: Privacy | Clay.com Clay: Terms of Service
Channeled
APP
·
·
Was that helpful?
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Bruno R.
·
·
Hi Miguel, thanks for reaching out! I'm looking into this now. The answer to all three of your questions is no—we don’t have any specific deletion policies for data you purchase through Clay. In this specific narrower context, think of Clay as a warehouse for all the GTM data you need—once you purchase it, you have full control over it, and we have no obligation to delete or manage it in any way. If you want to delete records from your table, feel free to do so! I hope this helps. Let me know if there’s anything else I can assist with!
Channeled
APP
·
·
Hi Miguel O.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: