Issues with Enrichments Causing Credit Usage: Need Assistance

I'm wowking on a table which has about 11 enrichments including website scraping, capturing a professional's LinkedIn posts, email copy, etc. Every time I attempt to run the enrichments, errors appear for the bulk of the cells which I have now discovered eats into my credits usage. I'd like to speak to someone urgently about why this happens, how I can prevent it from happening in the future, and how I can get my credits reinstated.

3 comments

Tom P.
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yes, connect me with a human agent
Tom P.
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https://app.clay.com/workspaces/630223/workbooks/wb_0syhqrduoptxFaY6nBC/tables/t_0syhqrdtDjkzxHAXWaX/views/gv_0syhqrdXZQP7ibczy7Q
Daniel K.
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Hey Thomas, thanks for reaching out and so sorry for the delay. I made a loom for you: https://www.loom.com/share/05088d448f9d4724b9a74bef80887ead Also, I went ahead and refunded 3k credits. Re emails: I’m not a big fan of letting AI write full emails, since it can hallucinate or miss the mark. I prefer using a set template and then layering in personalized AI-generated snippets for each lead. It keeps things accurate, consistent, and much more controllable. Here’s a quick intro to AI snippets if you haven’t seen it yet: https://www.clay.com/university/lesson/intro-to-ai-snippets-copywriting-automated-outbound Also, when you're thinking about outreach, it really helps to focus on delivering actual value—not just a pitch. Here are two solid examples that do just that: 1. Texada Subject: Your Liebherr LTM 11200-9.1 idle? Dug through some permits and noticed your crane doesn’t seem to be in use (no TX DOT permit found). Meanwhile, Maxwell Construction just filed a permit for a project that needs a crane like yours. That could be a $45k–$180k rental opportunity. Want an intro? 2. On The Stage – Theater Outreach Hi Sarah, Saw your upcoming show, "The Music Man." Found 3 nearby groups who’d likely be interested: ** Riverdale Community Choir (53 members) ** Downtown History Club (78 members) ** Senior Center Music Appreciation Group (41 members) ** All within 5 miles, and here are the contact emails for their leaders.
This kind of outreach creates real value and makes your message worth responding to. Hope it helps!

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