Need Assistance with Onboarding Process and Contract Issues

ilayda · 2025-10-30T10:24:35.325Z

@Clay S. I’ve reached out several times via email and Slack regarding the onboarding process and contract with Clay but haven’t received any response so far. As this is starting to impact my projects, I’d really appreciate it if you could point me to the right person to speak with about this. Thanks!

Need Assistance with Onboarding Process and Contract Issues | Clay

12 comments

· Sorted by Oldest

Clay Support
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I understand you're trying to connect with someone about onboarding and your contract. For questions about Enterprise plans and contracts, you can fill out this contact form and our team will be in touch. [1]
Since you've already reached out and need immediate assistance, please ask to speak with a human agent in this chat, and they'll be able to help you directly with your onboarding and contract questions.
Clay Support
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Is that what you were looking for?
Clay Support
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I’m sorry for the delay in response and understand how this could affect your projects. Do you want to provide more details about your onboarding or contract concerns so I can assist you further?
ilayda
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I’ve already completed the demo and reviewed the available plans, and I’m ready to upgrade from the free version. However, since we operate in the financial industry, our onboarding requires a due diligence process for all suppliers. I’ll need support from someone on your legal or compliance team to move forward. Could you please connect me with the right point of contact?
Clay Support
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I understand your need for support with legal and compliance matters, and I’m routing you to a human agent who can assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Munnawar H.
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Hi ilayda,
Thank you for reaching out to the support team. We've have security and privacy related documentation here. You can also visit our privacy page here and our trust center here. If you have any specific questions related to the legal or compliance issues that aren't answered in those resources, please let me know and I'll be able to raise them to the correct member of our team internally.
I look forward to your response.
ilayda
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Hey Munnawar, Thanks for getting back to me so quickly! My legal and compliance team needs the supplier to sign our Standard Terms and Data Processing Agreement before we can move forward. Could you please connect me with the right person to handle this?
Nicole G.
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Hi ilayda,
Thanks for reaching out to support. Going to open up a support ticket to connect you with our security team, feel free to provide them with more information in your next message.
ilayda
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thanks Nicole G., your team has already reached out to me
Nicole G.
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Ok sounds good, let us know if you have anymore questions.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand you're trying to connect with someone about onboarding and your contract. For questions about Enterprise plans and contracts, you can fill out this contact form and our team will be in touch. [1]
Since you've already reached out and need immediate assistance, please ask to speak with a human agent in this chat, and they'll be able to help you directly with your onboarding and contract questions.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I’m sorry for the delay in response and understand how this could affect your projects. Do you want to provide more details about your onboarding or contract concerns so I can assist you further?
ilayda
·
·
I’ve already completed the demo and reviewed the available plans, and I’m ready to upgrade from the free version. However, since we operate in the financial industry, our onboarding requires a due diligence process for all suppliers. I’ll need support from someone on your legal or compliance team to move forward. Could you please connect me with the right point of contact?
Clay Support
APP
·
·
I understand your need for support with legal and compliance matters, and I’m routing you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Munnawar H.
·
·
Hi ilayda,
Thank you for reaching out to the support team. We've have security and privacy related documentation here. You can also visit our privacy page here and our trust center here. If you have any specific questions related to the legal or compliance issues that aren't answered in those resources, please let me know and I'll be able to raise them to the correct member of our team internally.
I look forward to your response.
ilayda
·
·
Hey Munnawar, Thanks for getting back to me so quickly! My legal and compliance team needs the supplier to sign our Standard Terms and Data Processing Agreement before we can move forward. Could you please connect me with the right person to handle this?
Nicole G.
·
·
Hi ilayda,
Thanks for reaching out to support. Going to open up a support ticket to connect you with our security team, feel free to provide them with more information in your next message.
ilayda
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·
thanks Nicole G., your team has already reached out to me
Nicole G.
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Ok sounds good, let us know if you have anymore questions.
Clay Support
APP
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·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!