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Error with Saved Companies Search in Clay: Need Support Assistance | Clay

Error with Saved Companies Search in Clay: Need Support Assistance

·Oct 20, 2025 07:05 AM·

Hi there 🙂 trying to use a saved companies search and getting the following error: Unknown error. Please reach out to Clay support (Error code 1: ID at_0t4f50hgewjqbghg2gm Status ERROR_ACTION_RUNTIME_ERROR)

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5 comments

· Sorted by Oldest

Ana D.
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Me and my team are facing the same issue
👍1
👍🏻1
Mayato (.
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Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
❤️4
Clay Support
APP
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Try these troubleshooting steps for your runtime error:
1.
Clear browser cache and refresh - This resolves most persistent error messages.
2.
Log out and log back in - This refreshes your session token and can resolve session-related errors.
3.
Hard refresh your browser: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R
If the error persists after trying these steps, request human assistance by clicking "Talk to a person" for further investigation of this specific error code.
Clay Support
APP
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Is that what you were looking for?
Clay Support
APP
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If you still need help resolving the runtime error, I’m here to assist you further. Would you like to provide more details about what you’re trying to achieve with the saved companies search?