Troubleshooting Sales Navigator URL Issue in Clay

Hello Team ! I’m experiencing an issue with the “Find people from Sales Navigator URL” source. I’ve pasted my LinkedIn Sales Navigator search URL, but after that, nothing seems to happen. The message just says “Waiting for Sales Navigator search to complete,” and no results are being pulled into Clay – even after a long wait. I’ve attached a screenshot of what I’m seeing on my end. Could you help me troubleshoot this? Thanks in advance!

5 comments

Channeled
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The "Find people from Sales Navigator URL" process can take some time to complete, ranging from a few minutes to over 30 minutes. This is because it involves an External API, which we can't control for speed. If you're experiencing a prolonged wait, here are a few things to try: 1. Ensure you're using a Sales Navigator search URL, not a saved list. 2. Double-check that you've pasted the correct URL in the Query section. 3. Be patient, as the process can take up to 30+ minutes in some cases. If the issue persists, you might want to try using our Clip to Clay extension for Google Chrome as an alternative method. If you need further assistance, please request human help by clicking on "Talk to a person".
Rémi M.
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iv tried all the methods, created new searches as well - nothing seems to be working https://app.clay.com/workspaces/213394/tables/t_0swb0c5HzmiEiRKA9yg/views/gv_AaSrRmEj73bi
Channeled
APP
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We understand you're having trouble with the "Find people from Sales Navigator URL" source. Here are a few things to check: 1. Ensure you're using a Sales Navigator search URL, not a saved list. 2. Verify that you've pasted the correct URL in the Query section. 3. Be patient, as the process can take up to 30+ minutes due to external API limitations. If the issue persists, you might want to try our Clip to Clay extension for Google Chrome as an alternative method. If you need further assistance, please request human help by clicking on "Talk to a person".
Rémi M.
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https://app.clay.com/workspaces/213394/tables/t_0swb0c5HzmiEiRKA9yg/views/gv_AaSrRmEj73bi
Bo (.
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Hey, I checked your table, and it looks like everything has been deleted—there’s nothing there now. Just so you know, when using the Sales Navigator source, it can take up to 90 minutes for the results to load. If you’re still seeing the issue after that time or the data doesn’t load, feel free to reach back out with the new table / upload so I can check if there's anything wrong Let me know if you have more questions.

Troubleshooting Sales Navigator URL Issue in Clay | Clay